City : Banff

Category : Program Management and Coordination and Resources Management

Industry : Charitable and Non-profit

Employer : Banff Centre for Arts and Creativity

Senior Program Delivery Specialist

Banff Centre for Arts and Creativity  aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Good Stoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

  The Senior Program Delivery Specialist provides logistical and administrative support in the planning and organization of program-related events, such as faculty and participant presentations, readings, open studios, performances, happenings, concerts and theatre productions, amongst other activities.

  The Senior Program Delivery Specialist assigns programs and events, and leads the implementation of special projects, as it pertains to Banff Centre program delivery needs and directives. The Senior Program Delivery Specialist is also responsible for creating the conditions for, and the successful execution of assigned projects, programs, special initiatives, and program events, and is a critical part of delivering overall vision and success of Banff Centre for Arts and Creativity’s strategic plan. Consistent with Banff Centre values and strategy, the incumbent is a steward of the successful implementation of programming delivery objectives.

  Roles and Responsibilities

Reporting to the Managing Director, Program Management and Coordination and Resources Management, below are some key accountabilities:

• Work with all departments in assessing leadership and arts programs, and special project needs.
• Provide program delivery assessments, adjudication support and plan and execute the day-to-day program delivery requirements.
• In collaboration with IT, oversee the setup and operation of technology, software and digital platforms used for program delivery, while ensuring they are aligned with programming intentions and Banff Centre policies and protocols.
• Working closely with Program Managers and Directors, responsible for the curation of the faculty and participant experience in digital and on-campus workshops, and learning spaces required for each program.
• Plan, execute and troubleshoot all set-up requirements to achieve and maintain a high quality experience.
• Communicate and maintain program schedules, created by faculty, Program Managers and Directors, throughout programs.
• Complete administrative tasks in service of program delivery associated with sourcing, procurement, purchasing, payments and financial reconciliation.
• Prepare and process purchase orders, payments requests, cheque requisitions, petty cash vouchers, reimbursement and expense claims, and A/R adjustments for program expenses.
• Act as a key liaison with program participants, faculty, and special guests, and facilitate communication with other Banff Centre departments.
• Provide exceptional customer service delivery and demonstrate the ability to find solutions to problems when dealing with internal or external clients, artists, participants, staff, special guests and contractors.
• Oversees the day-to-day work of the Program Delivery Specialists.
• Acts as the lead for training on department software and internal process and procedures. 

  Qualification and Educational Requirements

• 5 or more years’ experience in project or event production environments or related experience preferably in a post- secondary or client service environment
• Completion of University degree in related discipline such as Humanities, Arts Administration or equivalent and transferrable experience
• Advanced InDesign and informational design skills
• Project/production scheduling skills are essential.
• Demonstrated ability to work independently and collaboratively with teams, to lead by example, to problem-solve creatively
• Demonstrated experience working with a broad range of artist / participants and faculty
• Effective under pressure with the adaptability to shift priorities
• Proven project management skills with the capability to manage multiple projects
• Exceptional advanced organizational and time management skills
• High level of reliability and self-motivation
• Proficient with Microsoft Office Suite of products with advanced Excel skills
• Proficient in working in an electronic, online environment with many databases
• Familiar and competent with working in custom software programs and using internet and web-based communication methods
• Adept at new technologies, software applications, and digital platforms

  Special Requirements 

• This position is subject to a rotating schedule and will include evenings and weekends.  This rotating schedule is dictated by programming and programming event activity.

  Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 500 hour trial period.
• The annual salary for this position is between $65,520.00 and 74,880.00 annually, depending on experience, working 40 hours per week. 
• The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
• Benefits of working at Banff Centre are:
• Staff housing  options (based on availability)
• Professional Development
• Staff cafeteria and restaurant discounts
• Onsite  fitness facility  at a discounted rate – first month free for new staff!
• Free or reduced admission to select Banff Centre performance and events.

Application Process

• We are accepting applications for the Senior Program Delivery Specialist position until 11:59pm MST June 11, 2023.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check with Vulnerable Sector verification through the local RCMP detachment, verifying a clear record.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.