Senior Platform Owner-(MSteams, Slack, Mural and vbrick)
City : TORONTO, Ontario, Canada
Category : Technology | Analytics | Research
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
To provide consistent levels of technical expertise necessary for the
successful implementation, maintenance, and support of collaboration suite of products: MSteams, Slack, Mural, and vbrick across the Enterprise and all Lines of Business.
What will you do?
- Implement, plan, install, debug, and troubleshoot Applications, systems, software, hardware, and support products. Administration of on-prem infrastructure for the applications and databases.
- Installing, evaluating, and applying code, software, and application updates; ensuring backup and recovery capabilities. The role of the Platform Owner also requires them to package and test new versions of the desktop application across Windows, Virtual Desktops, and Mac.
- Support and manage the application, this entails provisioning licenses, addressing incident tickets, and liaising with internal and external stakeholders.
- Maintain / update Service Now Incident queues to manageable levels. Work with members of the team to drive solutions to open incidents. Implement change management and incident management practices. Responsible for ensuring all incidents that are reported have been responded to.
- Verify service use cases for quality and validation with the impacted stakeholders. Use business metrics and analytics to gain insight into user activities and to drive continuous service improvement.
- Build and maintain a repository of reusable documents to support future initiatives, and enhance Toil reduction initiatives, following the enterprise standards. Create knowledge base articles based on new features, also based on feedback from end users.
- Partner with 3rd party vendors to ensure that the vendor Adheres to RBC standards, Meets the engagement goal and Provides RBC-specific experiences. Escalate and work with vendors to troubleshoot and repair failed systems
- Management of incoming inquiries from the business relationship teams regarding the current state of services and investigations can be examined and responded to independently. Interaction with Product Owners to create action plans for improvement to services
Must-have
- 5-7 years related experience
- Expertise of Microsoft Teams Application or collaboration suite of products: Slack, Mural.
- Collaboration Certification: MS-700 or related.
- Knowledge of SAAS cloud platforms.
- Excellent communication skills
Nice-to-have
- Knowledge of Cisco Webex Teams Application suite of products: Chat, Meetings, Events, Softphone
- Knowledge of Zoom, vbrick application
- Knowledge of Server and Virtual platforms and environments
- ITIL v4 or SRE Foundations
- Experience in a matrix environment, such as a large, publicly-traded corporation
- Ability to facilitate between and influence key decision-makers
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep
growing, and working together to deliver trusted advice to help our
clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference
to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and highperforming team.
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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