Senior Manager, Operational Risk Systems & Analytics
City : Toronto, ON, CA, M5H1A1
Category : Business and Financial Operations
Industry : Financial Services/Banking
Employer : Scotiabank
Requisition ID: 191731
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose of Job:
Working within Global Risk Management (GRM), the Senior Manager, Operational Risk Systems & Analytics contributes to the overall success of Global Operational Risk (GOR) by ensuring technology solutions, process and digital enhancements, and change management strategies are delivered in assist of the team’s business strategies and objectives. This role ensures that all activities conducted are in compliance with governing regulations, internal policies, and procedures.
As a Product Owner (PO) leads the design, development and delivery of Operational Risk technology solutions that meet business objectives.
Gather and refine specifications and requirements received from GOR Pillar Leads, aligned with the Operational Risk Management Framework and Program Methodologies.
Performs any necessary data mapping and documents information flows to assist specific business requirements.
Align with IT&S to execute testing plans and overall release management plans.
Oversee IT deliverables, formalizing that the requirements are achieved per user expectations.
Actively participates in enterprise PO forums to collaborate planning and prioritization activities to enable technology changes.
Leads the development and implementation of change management strategies to maximize user adoption while minimizing barriers with GOR systems.
Design and manage administrative documentation and procedures for user access and application assist. Ensure internal assist processes are comprehend, documented, confirmed, updated and informed to key stakeholders.
Manage communication with business partners and effectively inform with the technology groups as well as users throughout the Bank.
Plan, develop, organize, and align delivery of system training and knowledge transfer to user communities.
Develop and manage improvements that will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
Develop and manage key performance indicators for the timeliness and effectiveness of system enhancements.
Identifies and implements continuous process improvements and digital design enhancements to improve user experience and ensure effective end-to-end customer processes.
Recommend improvements to existing processes to assist data analytics, including data collection in Source systems
Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Comprehends how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; informing vision/values/business strategy; and managing succession and development planning for the team.
Receives direction from the Director while following Bank policies and procedures, addressing routine GOR system service-related matters independently, keeping management informed, and escalating problems in a timely manner.
General knowledge of the Banks' operating environment and organization structure is required.
Maintain awareness of regulatory requirements and industry best practices in operational risk.
Has a solid understanding and working experience of systems development techniques (e.g., Waterfall & hybrid and/or full Agile), including requirements/user story specification and testing methodologies.
Experienced in leading requirements gathering sessions with business stakeholders, documenting detailed requirements, and conducting requirements review sessions with business and technology partners.
Experience with Operational Risk platforms and methodologies, and their application in judicious decision-making, is strongly desired
Strong communication and presentation skills complemented by solid problem-solving skills
Growth mindset with noetic curiosity, proactiveness and passion for continuous learning
Solid social skills with the ability to build judicious relationships and influence stakeholders
Ability to present complex information in a simplified way to various audiences
Experience in creating and implementing end-to-end customer processes, identifying barriers and solutions
Bachelor’s degree or higher and a minimum of 7+ year’s relevant functional and/or technical experience
Fluency in Spanish is an asset
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.