Senior Manager, Individual Disability Claims
City : MISSISSAUGA, Ontario, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
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Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
As a Senior Manager within the Life and Health Claims department you will be responsible for leading a team that manages complex, long duration Individual disability claims in a multidisciplinary environment. You will also be responsible for managing, coaching, and tracking performance of a team of claims professionals to ensure the delivery of superior client service and contractual obligations.
What will you do?
- Serve as lead technician and subject matter expert on difficult and complex cases, and in reinforcing and creating new company practices
- Monitor workflow of team, ensuring all new claims, correspondence, complaints and appeals are responded to appropriately and within service standards
- Triage and monitor work/caseload within the unit to ensure that staff is assigned an appropriate caseload
- Responsible for staffing within the unit, including selection, retention, career development and performance management
- Perform claim audits within the team, identify opportunities and develop and implement action plans to address opportunities/findings concerning risk management and customer service
- Support the Director in developing and implementing business plans
- Lead projects and initiatives across Life and Health Claims
What will you need to succeed?
- Bilingual (French) a plus
- Post-secondary education plus a minimum of 10 years Disability claims (specifically ID and/or Group) experience, including at least 3 years handling highly complex claims
- Minimum of 1 industry designation
- Excellent oral and written communication skills plus strong negotiation, analytical and decision making skills
- Thorough knowledge of industry claims practices, procedures and philosophy, along with a detailed knowledge of medical terminology and contract provisions
- Demonstrated ability to deal with customers in a professional manner and with a high degree of customer service
- Proven leadership/supervisory/management experience.
What’s in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career-
- Sophisticated RBCI software tools to boost your productivity
About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Job Summary
As a Senior Manager within the Life and Health Claims department you will be responsible for leading a team that manages complex, long duration Individual disability claims in a multidisciplinary environment. You will also be responsible for managing, coaching, and tracking performance of a team of claims professionals to ensure the delivery of superior client service and contractual obligations.
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.