Job description

Reporting to the Director, Field Operations, the Senior Manager will lead a team of front line managers responsible for delivering a superior quality service experience, while striving for operational excellence and ensuring a safe and healthy work environment.  Leveraging key performance indicators and effective employee coaching, the Senior Manager will foster a high performance and customer centric culture, keeping the team focused on meeting and/or exceeding results consistent with business unit and corporate goals.

Key Responsibilities

•    Senior role leading a Bell Field Operations team in Atlantic Canada.
•    Teams can consist of over 200 field service technicians with supporting operations managers, performing the installation and repair of Bell services across both residential and commercial markets and maintaining a world class network with a strong focus on quality and reliability. 
•    Many of our field roles have high occupational health and safety risks.  The Senior Manager will continually strive to reach the highest health and safety standard, administering an extensive accident prevention program, reducing risk and protecting the health and safety of   employees and the public.
•    The Senior Manager will build a customer-centric culture continually coaching and optimizing work practices to industry best benchmarks in order to achieve service and operational excellence.
•    The Senior Manager will be a change agent working in collaboration with various support teams (project, process and training) to develop and implement initiatives focused on continuous improvement while responding to ongoing changes in the business.
•    Maintaining a high performance culture through on-going coaching for success, performance management and supporting the development of team members will be a priority.
•    The Senior Manager will maintain positive relationships with both internal and external stakeholders and partners and will be adept at working in collaboration with others.
•    They will be solutions focused and will anticipate new opportunities, often leading problem-solving and barrier busting initiatives.
•    The Senior Manager will ensure an attention to detail on financial outcomes of decisions within the business applying a strong financial acumen in understanding drivers of financial results.

Critical Qualifications

•    University degree, or more than 5 years of relevant experience
•    Highly effective leader or people with an ability to influence and establish strong relationships
•    Strong financial acumen
•    Ability to make the right decisions quickly, particularly in highly stressful situations
•    Ability to continually adapt and lead teams in an ever-changing environment
•    Strong analytical skills and project management experience
•    Effective communicator with strong presentation skills (Written & Oral)
•    Ability to set priorities, meet deadlines and remain focused on continuous improvement
•    Ability to work independently with minimum supervision
•    Excellent knowledge of office software (Outlook, Word, Excel, PowerPoint)

Preferred Qualifications

•    Knowledge and experience of Field Operations
•    Experience in the operations of telecommunications, including expertise in service provisioning and service assurance
•    Experience with leading and directing in a unionized environment
•    Flexible in working hours and able to accommodate moderate travel as required

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