Senior Manager, Enterprise Configuration Management
City : TORONTO, Ontario, Canada
Category : Technology | Analytics | Research
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
The Enterprise Configuration Management team is responsible for the overall health of the Configuration Management Database (CMDB). The Senior Manager, Configuration Management will lead the team and will define and oversee the execution of the operational activities to ensure data integrity within the CMDB.
The Senior Manager, Configuration Management will be significant in resolving complex CMDB issues, play a key role in driving continual service improvement and optimizing processes through automation. This role will contribute to strategy as well as tactical activities to mature the CMDB to meet long-term objectives.
What will you do?
- Define and manage the scope and the architecture of the CMDB, including CI types, CI attributes and CI relationships; collaborate with technology owners to identify and onboard any new CI Types and/or CI attributes into the CMDB
- Establish and maintain data imports/integrations from Service Now Discovery and other authorized sources of truth to ensure the CMDB is updated on a consistent basis
- Manage the day-to-day activities to maintain data completeness and accuracy of the CMDB; establish and execute data validation/certification processes and data cleanup activities
- Review and recommend improvements to the existing configuration management practice, processes and procedures, as well as, focus on implementing efficiencies through automation within the CMDB
- Assist in defining and maintaining the configuration management policy, standards and practice
- Advocate and educate the Technology & Operations staff in configuration management principles, processes and procedures
- Coach and mentor the Enterprise Configuration Management team to build a high performing team while keeping them focused on business priorities
What do you need to succeed?
Must-have
- Bachelor’s Degree in Computer Science, Information Systems or related field along with 7 to 10 years of operational configuration management experience; 2 to 5 years of people management experience
- Experience in implementing and maintaining the ServiceNow CMDB in a complex IT environment with a global footprint
- Possess a holistic view across the Service Management disciplines
- ITIL 4 Foundation Certified
Nice-to-have
- Familiar with the Common Services Data Model
- Familiar with the service mapping
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. From a comprehensive Total Rewards Program that includes bonuses and flexible benefits, competitive compensation and stock, to leaders who support your development through coaching and managing opportunities, to access to a variety of job opportunities across business and geographies, to finally having the ability to make a difference and lasting impact as part of the strong and diverse team.
Job Summary
The Senior Manager, Configuration Management will be significant in resolving complex CMDB issues, play a key role in driving continual service improvement and optimizing processes through automation. This role will contribute to strategy as well as tactical activities to mature the CMDB to meet long-term objectives.
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.