City : Lethbridge

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity: Sun Life is working to digitize its internal operations to provide our employees with best-in-class tools and our clients with exceptional service at scale. To achieve this, we are building a team that can deploy next-generation, agile, business configurable tools throughout our business operations. We are seeking an experienced Senior Manager, Digital Forms Services to modernize our client forms function. The successful candidate will lead a team in managing our US forms portfolio consisting of over 20,000 forms used to service our employer, employee and broker clients. This role will also be responsible for transforming this function by deploying Adobe Experience Manager to increase efficiency, and allow us to provide clients with intuitive, online methods to easily provide the information we need to service their needs.

As a seasoned leader, you bring a strong operational background, deep knowledge of document design and production, and a passion for continuous improvement. You will partner with a variety of stakeholders and clients including Print and Image Services. The Senior Manager, Digital Forms Services is a member of the Robotics & Digital Enablement team within US Group Benefits Client Services.                  

How you will contribute:

• Lead the Client Communications forms team and ensure we’re providing exceptional service to internal business stakeholders and external clients
• Supervise the design, operation and document maintenance of the Forms Design team
• Control and monitor the flow of work, assign projects/tasks to team members
• Plan, direct and evaluate the performance of a team engaged in carrying out forms management functions
• Identify and drive continuous improvements
• Monitor quality, Objectives and Key Results (OKRs), forecasts and turn-around times to ensure consistency of service and standards
• Introduce best practices for forms standards, compliance, inventory management, business stakeholder engagement, and project management that will continuously improve quality and efficiency
• Create a business case to deploy new technology that will allow us to make it easier for clients to provide the information needed to offer exceptional service at scale
• Lead the effort to deploy Adobe Experience Manager across our US businesses
• Ensure the team is optimizing its output without compromising on quality, and that projects are delivered on time and within budget
• Provide budget oversight of the program to ensure that costs are aligned with estimates
• Oversee vendor relationships and contracts to ensure strong value and support are delivered within budgets
• Establish credibility and maintain strong relationships with key business partners, and help educate the organization on how next generation technology solutions can help digitize our internal operations and provide exceptional client service
   

What you will bring with you:

Desired Skills & Competencies

• Ability to work with a diverse range of people
• Professional experience in forms design and document management
• An entrepreneurial mindset focused on providing business solutions that deliver concrete value to end users and clients
• A deep understanding of insurance business processes and how next generation technologies can rapidly optimize them for employees and clients
• A deep understanding of forms management best practices related to processes, standards and technology
• Eagerness to tackle new challenges, devise creative solutions, and learn new tools and technologies
• Excellent people leadership skills with the ability to mentor and develop a team of talented professionals
• Strong relationship management skills and an ability to foster collaborative partnerships with leaders across various business areas
• Ability to utilize data and analytics including reporting capabilities to make necessary decisions for resourcing and change management
• Ability to successfully manage solution delivery programs

Education and Experience

• 4-8 years of relevant experience
• Demonstrated experience modernizing and transforming forms management functions within the financial services, insurance or related industry
• At least 3 years of experience implementing Adobe Experience Manager and building out an organization that can successfully utilize this technology, including defining the necessary roles, skills, experience, and training
• Relevant Adobe Experience Manager training and certifications preferred
• Knowledge of Adobe Live Cycle, adaptable forms, fillable and routable documents
• Periodic travel may be required
• Some project work may be required outside of regular office hours to support critical time lines and deliverables, as well as collaboration with Sun Life teams in other regions

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work® Certified in Canada and the U.S.
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $73,300-$109,900
• Central region: $77,300-$115,900
• Northern region: $82,600-$123,900

If you are a Colorado resident, the salary range for this position is $69,900-$104,900 annually.

If you are a New York resident, the salary range for this position is $82,600-$123,900 annually.

If you are Washington resident, the salary range for this position is $77,300-$115,900 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.