Senior KYC Outreach Analyst
City : HALIFAX, Nova Scotia, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
What is the opportunity?
To ensure that Know Your Client (KYC) due diligence information is refreshed and missing record keeping obtained through client outreach in accordance with global regulations and RBC policies including those that pertain to AML, and sanctions.
What will you do?
Conduct KYC due diligence searches, reviewing existing client information, obtaining public documents, and then initiating outreach for outstanding documents, ensuring they are gathered in a timely manner.
Initiate outreach to the client, and then track progress accurately with a strong understanding of KYC and regulatory requirements to address client and internal stakeholder queries.
Manage client follow-up and responses/acknowledgments, service level agreements, and escalate as needed to AML, sanctions, and business partners
Act as Subject Matter Expert on KYC policies for Canada, US, UK, Europe (eg. France, German, Spain, Italy) and Asia Pacific regions.
Provide advice on KYC information and documentation requirements, addressing client and business questions relating to KYC requirements and applicable regulations.
Be familiar with RBC Capital Markets lines of business in order to identify and coordinate and follow up with relevant internal contacts. Liaise with Business Managers to provide status updates, raising any issues that prevents clients from completing the Refresh exercise.
Be responsible for completing name screening after outreach and update client profile on KYC record keeping system
Assess issues of potential non-compliance, provide recommendations and, together with the Team Lead and/or KYC Refresh Manager, work with areas involved to resolve
Participate in intra-day and/or after hours testing in support of system and process improvements.
React flexibly to changing business needs and ensure that skill set can be transferred to other projects as and when required, this may include pivoting between refresh, outreach, QC and onboarding as required
What you need to succeed?
Minimum 2-4 years of recent or relevant KYC/AML experience with a financial institution, preferably in Capital Markets
BA / BS or equivalent
In-depth knowledge of local and global KYC/AML, Capital Markets industry, or taxation regulatory requirements (IIROC, OFSI, IRS, etc.)
In-depth knowledge of Capital Markets products, trade systems and business lines.
Knowledge of KYC/AML industry tools, portals, information sources, and vendor products.
Ability to manipulate data (extract, analyze) and understand output
Excellent verbal and written communication skills.
Excellent computer skills, e.g. Excel, Word, etc. and knowledge of KYC system like GoldTier or Fenergo
Knowledge of any of the following languages in additional to language: French, German, Spanish, Italian, Mandarin, or Cantonese are an asset
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.