City : Toronto, Ontario

Category : Full time

Industry : Business Analytics

Employer : Shoppers Drug Mart®

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Portfolio Team at Loblaw, you will be part of a group that drives the future direction of Canada's largest and most loved loyalty program.

As the Senior Analyst, Loyalty Strategy & Planning, you will leverage your strategic mindset and passion for customer centricity to evolve the PC Optimum loyalty program by evaluating new opportunities, advancing strategic projects and supporting the annual planning process.

Please note this position is based out of Loblaw's Downtown Toronto office (500 Lake Shore Blvd W). Some travel to Loblaw's Brampton HQ (1 President's Choice Circle) may be required. The successful candidate will be expected to work in the office 3 days per week, and virtually for 2 days per week.

What you'll do

• Assist in the exploration and evaluation of new opportunities and innovation pursuits, including by conducting research, supporting development of business cases, building financial models, and preparing recommendations for varying audiences ranging from individual contributors to senior leadership (VP+)
• Project-manage loyalty strategy projects from inception to implementation, including tracking progress against work plans, monitoring interdependencies and risks, communicating workstream agendas, minutes and next steps, and supporting evolution of workplans, required analysis, and recommendation builds.
• Support the annual strategic planning process by developing workshops, analyzing business priorities against objectives and key results (OKRs), aggregating plans from Divisional and functional loyalty teams, and preparing presentation decks
• Bring strategic foresight and thought leadership to the loyalty team by monitoring customer, market, and competitive insights and trends through ongoing and ad hoc analyses (e.g., competitive intelligence reporting, trend deep dive)
• Across all of the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Retail Divisions, Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Loyalty Technology, Business & Customer Insights, Loyalty Operations, Marketing and/or Loblaw Digital.

Does this sound like you?

• Hands-on experience. You have a bachelors education in a Business, Commerce, or an equivalent program. You have 2-3 years of experience in strategy, planning, consulting, analytics, project management or customer experience positions. Added bonus if you have experience in retail or loyalty.
• Passion for customers. We leverage a human-centered approach as customers are core to everything we do
• Loyalty curious. You have interest in learning about the loyalty industry, and are excited by the idea of driving business value through delighting customers
• Analytical mindset. Since Loyalty acts as a connector across the many functions in the Loblaw ecosystem, an ability to analyze and synthesize information across sources is essential to the development of loyalty solutions and strategies
• Proactive problem solver. As the team balances multiple projects you will have the opportunity to lead the development of key deliverables, proactively advancing the project and solutioning challenges.
• Confident communication skills. You enjoy storytelling and presenting to key stakeholders. You have a confidence in your ability to share findings and explain complex concepts to varying audiences.

Come and join a winning team who demonstrates innovation, energy, creativity and vision.  We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.