Senior Administrative Support
City : Québec, Quebec
Category : Administration & Operations
Industry : Insurance
Employer : Intact Financial Corporation
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
Dans l’équipe d’assignation biens, nous contribuons à la satisfaction du client en trouvant des façons d’assigner le bon expert au bon dossier. Pour accomplir cette mission, nous avons créé des systèmes intuitifs et une base de connaissance impressionnante. Que ce soit au quotidien ou en période de catastrophe, l’équipe d’assignation est toujours dans le feu de l’action. En tant qu’agent administratif principal, votre travail aura un impact concret sur l’ensemble des opérations biens.
Ce que vous accomplirez chez nous :
- Être responsable de l’assignation des dossiers biens téléphone, calibre route téléphone et route
- Déterminer le niveau de complexité des réclamations et les assigner au bon groupe d’experts
- Contribuer à maintenir à jour nos fichiers de références des territoires et des compétences
- Envoyer des avis lors de pertes majeures
- Travailler en étroite collaboration avec les autres départements internes
- Fournir des comptes-rendus à la direction des assignations
- Participer à la gestion des horaires des experts
- Participer à notre processus d’amélioration continue de nos outils et pratiques
- Établir des stratégies d’assignation
- Toute autres tâches connexes
Ce que vous mettrez à profit :
- Une expérience pertinente dans le domaine de l’assurance
- Un sens de l’analyse aiguisé et vous avez une grande capacité à prendre des décisions
- L’aptitude à présenter des solutions afin d’optimiser les processus
- Bilinguisme (français / anglais) - Nécessité d’interagir sur une base régulière avec des collègues partout au pays
- Aucune expérience de travail au Canada requise, mais nécessité d’avoir l’autorisation de travailler au Canada
#LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.