City : Toronto, Canada
Category : Enterprise Operations
Industry : Financial Services
Employer : Ontario Teachers’ Pension Plan - OTPP
This position is for an experienced Scrum Master to coordinate the delivery of our products and services. As a Scrum Master, you will be responsible for high quality product/service delivery, resolving issues in a team, and implementing balanced improvements to meet delivery timelines and quality standards. The role is central to a well-functioning Agile team (Scrum or Kanban) that delivers a product/service which generates business benefits for one or more lines of business at OTPP.
Who you'll work with
In this role you will work with the Service Request Manager / Product Owner to keep the upstream pipeline of work well organized with the processes necessary to support both Flow and Value optimization. You will also work with Agile Coach, organizational area SMEs, and the team to craft roadmaps, release cadences/strategies, and actively works within the team to support Flow optimization, healthy team dynamics, and living the Kanban/Scrum principles to evolve the system toward higher maturity.
What you'll do
Facilitates agile cadences, with the specific cadences paired with the team’s maturity level (ex. comfortable facilitating a lower maturity team’s retrospective well also comfortable facilitating a Flow Review or Service Delivery Review)
Provide team level Flow metrics at a detailed work as well as customer request level. Depending on team maturity this may include WIP, WIP aging, System Lead Time Distribution, Delivery Rate, Blocker Clustering, Blocker Aging, and the composition of work item types for a given period
Identifies, leads and resolves any risks, issues, and blockers. In some contexts, works with traditional organizational roles (project manager, people managers, application managers, etc.) to address blockers which require broader organizational support
Lead the team to self-organization and continuous improvement
Collaborates with other members of the Agile Enablement Office (Agile Coaches, Scrum Masters, etc.) to increase the effectiveness of the application of fit-for-purpose approaches based on the customer needs and work/demand patterns
Leading and coaching teams and the organization in its Agile adoption
Helping teams and stakeholders understand and enact empirical development
Causing change that increases the productivity of the agile team
Working with other Scrum Masters and Service Delivery Managers to increase the effectiveness of the application of agility in the organization
Demonstrate a collaborative approach to accomplish work and can influence a wide range of key internal and external stakeholders of all levels
Demonstrate servant leadership
Manage up to 2 teams at any given period
What you'll need
Bachelor’s degree, or strong software development background.
Certified Scrum Master (CSM) / Kanban Management Professional (KMP)
Six Sigma / Lean Certification an asset
Canadian Securities Course (CSC) an asset
Knowledge of agile development best practices, and experience with project management tools such as Jira
3+ years' experience as a Scrum Master
Financial Services experience an asset
5+ Years of experience as part of a delivery environment (either traditional or agile)
Excellent communication skills (verbal and written)
Excellent influencing and negotiating skills
Excellent organizational, planning, analytical and problem-solving skills
Ability to build and maintain strong working relationships with all levels of management and staff
Demonstrates a deep understanding and application of Agile project management tools and methodologies
Familiarity with IT concepts, methodology and vocabulary is an asset
Effective planning and organizational experience to set priorities and co-ordinate projects to meet deadlines
Effective organizational skills sufficient to manage competing and changing priorities within a dynamic environment
Proven problem-solving skills and analytical skills to creatively develop unique solutions/approaches to resolve issues
Ability to build and maintain strong working relationships with multiple clients, teams and partners
Proactive customer service focus
What we're offering
Pay for performance environment that offers competitive salary and incentives
Numerous opportunities for professional growth and development
Comprehensive employer paid benefits coverage, including a Health Spending Account
Guaranteed retirement income through a defined benefit pension plan
Competitive time off
Discount programs including Edvantage and Perkopolis
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At Ontario Teachers', we are a globally minded organization and take pride ensuring that the people we hire and the culture we create reflects and celebrates diversity of thought, background and experience. Through our Inclusion & Diversity Employee Resource Groups (ERGs) events, celebrations, we offer a variety of opportunities for colleagues to connect for the purposes of professional development and networking & mentoring.
If you require an accommodation for the application, recruitment or interview process, please let us know and we will work with you to meet your needs.
How to apply
Are you ready to pursue new challenges and take your career to the next level? Apply today!
You may be invited to complete a pre-recorded interview as part of the recruitment process. This will take no longer than 10 minutes.
We thank you for applying, however, only those selected to continue will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.
Functional Area:Corporate Services
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