City : Mississauga,ON-W Credit Av, Ontario

Category : Technology & Engineering

Industry : Technologies de l'information

Employer : Cognizant

As a Salesforce Program Manager, you will oversee project lifecycles, develop organizational change plans, ensure adoption, and drive customer alignment. You will be collaborating with multi-functional teams, you'll advocate for process improvements, track adoption metrics, and resolve challenges to optimize workflows.

In this role, you will

• Develop strong working relationships with business teams to understand goals and priorities of the CX business.
• Initiate, drive Salesforce projects by aligning Business teams and Product Management teams on critical features.
• Ensure alignment and effective communication between the managed services provider and the Salesforce Professional Services team.
• Monitor overall project progress, costs, and provide regular updates to customers.
• Facilitate communication and collaboration among project team members and customers.

What you’ll need to succeed (required skills)

• Bachelor's degree or equivalent experience in Information Technology, Business Administration, or a related field.
• Demonstrated track record successfully managing operationally complex projects with cross-functional teams.
• Excellent program management skills, including the ability to manage multiple project managers and priorities.
• Demonstrated experience in coordinating multiple project plans and ensuring alignment across different teams.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

Working Arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in our client's office in Toronto/Waterloo, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs..

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.