Retail Operations Coordinator
City : St. Jacobs, Ontario, Canada
Category : Operations
Industry : Retail
Employer : Home Hardware
Home Hardware has a new opportunity available for a Retail Operations Coordinator to join our Retail Operations team. Reporting to our Retail Operations Manager, you will be responsible for the coordination, delivery, and execution of key operational initiatives.
If you have a thorough understanding of retail store operations and are skilled in influencing to drive business initiatives and success, we’d love to hear from you!
What you’ll do:
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.
#HP
If you have a thorough understanding of retail store operations and are skilled in influencing to drive business initiatives and success, we’d love to hear from you!
What you’ll do:
- Responsible for the coordination and execution of field communications, the creation and upkeep of field team operational playbooks, monthly operational webinars, weekly field operational updates, operational calendar planning, and cross functional gate keeping.
- Coordinating and supporting monthly field training, collecting field feedback through Voice of the Field to support corporate objectives.
- Collaborate with a variety of cross functional departments within the Operations department such as Communications, Dealer Education, and Dealer Development and external departments such as eCommerce, Merchandise, Logistics, HR, and Supply Chain.
- Support as a SME for select operational practices to be implemented in Home Hardware stores.
- Assist in the development of tactical execution plans to support projects; support with the management of project deadlines and communicate regular status updates to the Retail Operations Manager.
- Additional projects as requested by the Retail Operations Manager and Senior Director of Retail Sales and Operations.
- Diploma or degree in Business or Marketing an asset.
- Three to five years of practical experience directly managing store operations for a major retail organization. Minimum five years of operations experience.
- A thorough understanding of retail operations and retail store environments.
- Ability to manage, lead, and coach to a team to ensure success in delivery and execution.
- Proficient computer skills in MS Office (PowerPoint, Excel, Word) and working knowledge of standard software used in the retail industry.
- Excellent organization, communication, and interpersonal skills.
- Comfort with public speaking with various stakeholders as the subject matter expert in retail and store operations.
- Strong project management skills, with the ability to develop a project plan or execute on predetermined plan.
- Ability to travel and work additional or varied hours as required to fulfill the responsibilities of the position.
- Fluency in both English and French would be an asset.
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.
#HP