REQ-916 Technical Service Management Analyst Intern (Open)
City : Toronto
Category : Full time
Industry : Financial Services
Employer : Interac
Technical Service Management Analyst Intern
The Technical Service Management Analyst Intern plays a supportive role in Service Management within IT Operations, where the key mandate will be the support of Interac commercial services and operations. In this role, you will work closely with Technical Service Directors in the following aspects:
Translate stakeholders requirements into reporting deliverables
Assist with dashboard and report generation
Develop performance metrics
Deliver ad hoc reports
You will collaborate and work with cross functional teams and thrives in high-performing and fast pace environment.
We are looking for someone who is:
Great in multi-tasking and prioritizing
Eligible to work for Interac Corp. in Canada in a Full Time Capacity
You're Great At...
Designing business analysis for use throughout the cycle of service management
Creating business reports that provide insight into key data points
Monitoring data to identify changes in trends
Communicating the results of data analysis in written and verbal form to managers
Must Have Skills:
Previous data analysis experience
Ability to independently, resourcefully, and creatively research and implement new solutions
Ability to translate stakeholders requirements into reporting deliverables
Working knowledge of analysis and reporting tools, especially in Excel
Creative, responsive and adaptive in a dynamic environment
Nice To Have Skills:
Exposure to IT Service Management, Project Management, IT Programing/support - Any technology/domain
PLEASE NOTE: to be eligible for Interac internship roles, the candidate must be currently enrolled in a post secondary academic institution.
How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you