REQ-901 Service Now Developer (Open)
City : Toronto
Category : Full time
Industry : Financial Services
Employer : Interac
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.
You're great at...
Drive innovation through the creation, development, and maintenance of ServiceNow applications and solutions, adapting to regularly changing priorities.
Ensure code is maintained and supported, perform as intended upon implementation, and has the potential to scale with business growth.
Support project and task planning, contributing to the development and execution of processes and procedures and ensuring alignment with Interac objectives and customer needs.
Assist with security governance, policies, and overall Interac compliance by embedding standards, procedures, and quality analysis measures into workflows/plans. Identify and communicate system issues, bugs, and fixes, and aid the initiation of process-improvement efforts within teams and across Interac.
Handle and direct requests and tickets appropriately for tracking and resolution.
Provide customer-focused solutions and build and maintains effective customer relationships through timely follow-ups and efficient, effective feedback.
Initiate and facilitate continuous improvement, and effective troubleshooting and problem-solving.
Configure and develop the ServiceNow platform, including business rules, workflows, user interface actions, notifications, and all other functionalities.
Work with required team members to maintain and administer Corporate and Commercial CMDB and creation of relationships as necessary.
Troubleshooting production and test issues; performing root cause analysis, recommending corrective action, and performing resolution efforts.
Deep knowledge of ServiceNow best practices and demonstrated understanding of ITIL processes, operations, and procedures.
ServiceNow integrations with 3rd party tools and platforms using inbuilt connectors, API’s, REST, SOAP etc.,
Responsible for developing and configuring other ServiceNow products including ITSM, ITOM, ITAM, GRC, SECOPS.
Provide on call support for SEV 1 incidents as per on-call schedule.
Develop and maintain technical training and framework resources.
Aid the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Build and maintain collaborative relationships with diverse team members, peers, and leaders.
Actively embodies Interac values and behaviors.
Who are you?
Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity
Bachelor's degree in a technical field such as Computer Science, Computer Engineering or related field required.
3-4 years of demonstrated hands-on experience in ServiceNow Development.
2+ years of experience working on CMDB and Asset modules in ServiceNow tool utilizing the CSDM modelling. Prior experience in implementing HAM, HAM Pro and SAM is a huge plus.
2+ years of experience in successful implementation of the ServiceNow discovery tool using both the OOB probe/sensors scripts as well as creating custom probe/sensor scripts. Strong background/ working knowledge of various protocols like SNMP, SSH, WMI would be essential
Hands-on experience in the demand management module of ServiceNow.
Hands on experience in designing, developing and successful deployment of large scale projects from end-to-end.
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)
Experience with Agile and Waterfall in a large organization
Keen at problem-solving, excellent at communicating (both written and oral) and have strong interpersonal skills
Experience working in a team-oriented, collaborative environment.
Proactive and take initiative to identify and recommend improvements when required
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- 5-year employment verification;
- Canadian criminal record check;
- Education verification;
- Canadian ID cross-check;
- Public safety verification; and
- Credit inquiry
How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you