City : Toronto

Category : Full time

Industry : Financial Services

Employer : Interac

IT Change Management Analyst Intern

Welcome to Change Management. Change Management meets the enterprise with ways to mitigate the risk to the environment, product and service that Interac offers. Change Management is an extremely important part of Interac as it provide policies, process and guidelines for any change that is required to be implemented within Interac. 

You're Great At...

• Providing Insight and ideas for planning critical changes across multiple environments and platforms.
• Assisting with developing communication and training strategies to ensure the enterprise-wide adherence to the Change management process.  
• Supporting the delivery of implementation plan walk throughs with internal and external teams, and ensuring changes are scheduled in accordance with Enterprise Change Management policies.
• Supporting BAU operations with Release, Incident, Problem and Request Management.
• Time management 
• Managing complex work loads 

Who Are You?

• Current enrollment in a post-secondary business administration program, and already have some foundational experience in change management work.
• You have a strong understanding of, and experience with, IT Service Management best practices including Change Management, Problem Management, Incident Management and Request Fulfillment.
• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.
• A team player: Able and willing to help as needed and add value to evolving situations.
• You exhibit meticulous attention to detail and strong organizational skills.

Must Have Skills:

• Strong analytical skills, critical thinking and problem-solving skills and an ability to present clear, concise and effective solutions.
• Strong communication skills, both verbal and written, with the ability to interface with multiple stakeholders and vendors.
• MS Office
• Outlook
• Presentation skills
• Negotiation skills
• Adaptability skills 

Nice To Have Skills:

• Service Management
• ITIL Knowledge
• Project coordination
• Ticketing Software reporting 

PLEASE NOTE: to be eligible for Interac internship roles, the candidate must be currently enrolled in a post secondary academic institution.