City : Toronto

Category : Full time

Industry : Financial Services

Employer : Interac

Technical Service Director

As an Interac Technical Service Director, the key mandate will be the support of Interac commercial services from architecture to operationalization, while building a proactive, highly technical service management practice aligned with ISO27001, PCI and ITIL best practices.

This is a senior role with a mandate to contribute and evolve Interac’s technical service management practice as the business, process and technical subject matter expert (SME) in support of the confidentiality, integrity and availability of Interac national payment systems.

This role will include the custodianship across ITIL processes including governance, compliance, documentation, and as the technical authority for Interac commercial services inside IT OPs.

Responsiblities:

• Compliance with Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems while protecting the Interac brand through Technical Service Management

• Technical SME of Interac commercial services with a focus on operational efficiency

• Technical service authority on resiliency and technology roadmaps

• Ownership, and evolution of steering committees, including presenting to senior leadership

• SME point of contact in support of 24/7 Enterprise Incident Management (EIM)

• SME point of contact in support of Enterprise Change and Problem Management (ECM/EPM)

• ARB committee member to ensure operationally resilient and supportable solutions

• Experienced influencing senior leadership on technical and operational strategy

• Technical service SME for audit, compliance and governance oversight

• Analyze and translate requirements, between Interac and partners

• Troubleshoot complex issues, contribute to Retrospectives and Root Cause Analysis

• Report on Incident, Change, and Problem management metrics and KPIs by service

• Build and maintain technical documentation in support of an ISMS documentation practice

• Ensure a cross functional feedback loop between ITIL processes and team leads

• Demonstrate ability to achieve successful outcomes when managing competing priorities

• Service Reporting SME; creating, presenting, and evolving service reporting

• Lead and own new challenges & responsibilities

Who are you?

• Bachelor of Computer Science or Bachelor of Computer Engineering

• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

• 10+ years analyzing, transforming, and presenting technology solutions

• 5+ years professional experience communicating and presenting to C level stakeholders

• ITIL 4 Certification required

• ISO27001 and PMP Certification desired

• Excellent analytical and problem-solving skills

• Excellent interpersonal communication and presentation skills

• Ability to thrive in a technology practice in support of five 9’s availability

• Experience supporting an ISO27001 governed ISMS and documentation practice

• Knowledge of, and experience with, industry leading technology at all OSI layers 1-7

• Curios and logical about solving technology, process, human challenges

• Experience in advancing continuous improvement programs

• You enjoy investigating complex problems and making sense of information

• You're confident in your ability to communicate detailed information in an impactful way

• You engage people and create meaningful relationships

• You you live our values – trust, teamwork, open communication and accountability

• You come to work everyday with a smile, and a genuine to desire to contribute