Reconciliation Officer
City : HALIFAX, Nova Scotia, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
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Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
Use in-house and online tools to investigate cases in order to reduce investigation costs
Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately
Deliver high quality, timely and error-free service to clients and service partners
Display good judgment and decision-making skills in dealing with breaks and reporting
Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders
Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management
Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations
Must Have
Ideal candidate must be fluent with Microsoft office suite of products and be technologically independent.
Strong organizational & decision-making skills
Diplomacy and tact to deal with all levels of internal and external clients
Strong ability to exercise a high degree of judgement and negotiation
Knowledge of banking/reconciliation/accounting procedures
Nice to Have
University degree or College Diploma or any equivalent combination of qualifications and/or work experience
2+ years of experience with an accounting or investigation role.
Job Summary
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