City : HALIFAX, Nova Scotia, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Use in-house and online tools to investigate cases in order to reduce investigation costs
Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately
Deliver high quality, timely and error-free service to clients and service partners
Display good judgment and decision-making skills in dealing with breaks and reporting
Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders
Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management
Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations
Ideal candidate must be fluent with Microsoft office suite of products and be technologically independent.
Strong organizational & decision-making skills
Diplomacy and tact to deal with all levels of internal and external clients
Strong ability to exercise a high degree of judgement and negotiation
Knowledge of banking/reconciliation/accounting procedures
Nice to Have
University degree or College Diploma or any equivalent combination of qualifications and/or work experience
2+ years of experience with an accounting or investigation role.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.