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As an auto claims re-inspection appraiser, you be responsible for reviewing and enforcing the Intact standard level of repair during its repair cycle to ensure that repairs align with the approved appraisal, corporate policies, guidelines and standards.
The role will be based out of the Ottawa Service Centre located at 1837 Woodward Dr., Ottawa, with frequent travel to auto repair shops within the province of Ontario. The successful candidate will be provided with an Intact fleet vehicle, company cell phone and laptop for the role.
Inspect insured’s vehicle repairs and damage against/ audit:
Repairs are completed in line with Intact Ontario Appraisal Unit (‘OAU’) guidelines
Photos of damage to the vehicle received from Collision Reporting Centres (CRC), repair facility, and/or insured
Estimate received from the auto repair facility
Parts replaced or repaired per approved estimate
Labour hours are consistent with work required to repair the vehicle
Quality of repairs are in line with Intact Standards
Frequent travel to repair facilities to confirm damages approved and repaired align with loss details
Ability to prepare auto repair estimates using Audatex Estimating Software. Obtain repair-cost agreements or quotations on replacement parts, labor rates, etc., from vendors.
Meet with repair facility representative(s) to review re-inspection results
Document and report findings, making changes to the repair estimate as required
Conduct further re-inspections as necessary to ensure satisfactory completion of repairs in accordance with OAU guidelines
Maintain effective communication with claims representative, manager and repair facility
Provide coaching and technical support to colleagues and repair facilities
Establish and maintain productive business relationships and liaise with service providers, claims department and repair facility representatives
Assist in the screening and review of vendors' performance to meet professional and corporate standards
Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services
Identify needs for process improvement and recommend changes to policies or procedures to maintain quality service and competitiveness
Determine and/or establish key measures to monitor personal efforts and service levels
Grade 12 High School Diploma (Mandatory)
Work Related Experience:
3-5 years customer service experience (dealer or collision center)
7-10 years collision repair and/or collision estimating experience (Audatex preferred)
Auto body licence is considered an asset
As part of Intact’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.
Intact Financial Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
This posting closes on March 29, 2019 at 11:59pm.