Program Manager, Technical Services (One Year Term)
City : Ottawa, ON
Category : See posting
Industry : Government
Employer : Standards Council of Canada
Who we are
SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.
As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.
SCC’s work also helps drive Canada’s health, well-being and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, they also play an integral role in improving the overall health and safety of Canadians, and of their environment. At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.
A 2020 and 2021 winner of Waterstone’s Canada’s Most Admired Corporate Cultures award, we foster a culture founded on our values of respect, professionalism, and integrity. Over the last year, our culture has expanded and evolved in light of the COVID-19 pandemic. Working from home has had its challenges, but it has also brought us closer and has highlighted the culture that was already in place: one of compassion, agility, and flexibility.
At SCC, we believe that an empowered and engaged workforce is essential to deliver on our vision and mission. A people-centric culture means that we are all working together to achieve a common goal.
Our diversity is our strength. We believe that leveraging our unique backgrounds helps to create a stronger, more cohesive team. Proudly, we can report that 30% of our team identifies as belonging to a visible minority, 60% of our team is female, and 62% of our leadership team is female. Not only do we serve the public in both Official Languages, but we are able to go above and beyond: with a staff complement of 140, we speak over 20 languages at SCC.
Your place in the team
Accreditation programs that are recognized internationally provide a service to Canadian industry by facilitating trade and affording increased business opportunities for Canadian firms in global markets. Reporting to the Manager, Compliance and Assessment Services overseeing the Laboratory Programs, the Program Manager, Technical Services will be responsible for building and delivering accreditation programs that help customers compete in their chosen markets, and that promote the safety and well-being of Canadians.
• Undergraduate degree in science, engineering or equivalent combination of formal education, training and/or experience.
• Minimum of 5 years work experience in an accredited laboratory or in a certification body environment.
• Minimum 3 years work experience in conducting or leading external or internal audits.
• Experience in the application of standards, regulations, and auditing techniques.
• Experience in quality management system environment (e.g. ISO 9001)
• Language Requirement: English essential
• Security level: Secret [See note 2]
• Prepares, develops, and executes assessment/inspection plans for assigned activity, assesses customer readiness, measures conformance and compliance to accreditation/recognition requirements and reports on same (issuance of nonconformities, etc.); evaluates the appropriateness of customer corrections and corrective actions and provides accreditation/recognition recommendations.
• Performs independent accreditation reviews within areas of qualification and distinct from activities one assesses.
• During the assessment to which he/she has been assigned as lead, manages both the process and the professional personnel involved in the assessment/inspection, surveillance audits and reassessments of customers (initial or other) to ensure that they meet established accreditation, sector scheme, and regulatory requirements from a broad range of regulatory entities and industry sector scheme owners.
• When assigned as a member of the team, measures conformance and compliance to accreditation requirements and reports on same and acts in a professional, fair and diligent manner; evaluates the appropriateness of customer corrections and corrective actions. Prepares the appropriate reports according to established standards.
• Prepares timely and thorough reports on the assessment activities, such as desk reviews, on-site office/witness assessments, remote assessments, extraordinary visits, other investigations, evaluations, etc.
• Leads or participates in technical projects such as producing assessment documents, training materials and relevant supporting documents.
A final note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to the role and why you think this opportunity is a good fit for you.
We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.
We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.
Please complete all fields in this online application and submit before the closing date of May 31st, 2023.
Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us.
Thank you for your interest in SCC and for taking the time to review this ad.