City : Burnaby

Category : Health Insurance

Industry : Insurance

Employer : Pacific Blue Cross

If you’re someone with a passion for strategic planning and continuous improvement for a software engineering team and are wanting to take on a great career opportunity with a local not-for-profit health insurance provider by collaborating with business stakeholders to establish priorities for system support activities, we want to hear from you.

Your skills in strategic and tactical planning, leadership and coaching, production readiness and release support, and budget and change management will help Pacific Blue Cross be able to provide sustainable healthcare.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

We are now recruiting for a Product Specialist to join our Product and Innovation team. This role is currently working from home 4 days a week and 1 days a week at our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Job Summary

Under the broad managerial direction of the Manager/Senior Manager and as a member of the Product and Innovation Team, provides technical and business expertise throughout the design, development, implementation and maintenance stages of the product development process for selected products and services within PBC’s portfolio including conducting product research, identifying opportunities to pursue new and innovative products, collaborating with cross-functional front line staff, leaders and external member/clients, contributing to and influencing the crafting of product features and identifying the potential for improved work processes. For selected initiatives, conducts one on one and group learning sessions on new and enhanced products. Monitors and maintains the performance of current products and services. Coordinates individual aspects of securing new partnerships and maintaining existing partnerships with external vendors and providers.

Job Duties

Product Management Team

• As a member of the Product and Innovation Team, provides technical and business expertise throughout the design, development, implementation and maintenance stages of the product development process for selected products and services within PBC’s portfolio by:
  • researching pricing, processes and product features and benefits through online, phone and email sources, determining details of competitor offerings, identifying gaps and applying knowledge of the competitive landscape to identify PBC’s relative positioning within the marketplace for initial review by senior team members;
  • through collaborative discussion with stakeholders, identifying and documenting opportunities to pursue new and innovative products and/or product enhancements that have the potential to create new member value and contribute to revenue generation within established cost, resource and productivity restrictions;
  • compiling and analyzing assigned components of product development initiatives being led by product management leaders at the outset of formal and informal program increments through direct contact with cross-functional front line staff, leaders and external members/clients;
  • contributing to the development of selected aspects of business cases under development by product management leaders by documenting the product design, opportunity, value proposition, and market size, and the quantification of benefits and efficiencies gained from adding to or tailoring features, processes, documentation or reporting tools to group and individual plans;
  • as a product and service subject matter expert, contributing to and influencing the crafting of features in support of delivery team product backlogs; maintains the product team product backlog for assigned initiatives;
  • identifying the potential for improved work processes from a member end user perspective or from an internal efficiency perspective to capitalize on opportunities such as automating or digitizing online sales or enrolment procedures to increase speed and accuracy of delivery;
  • for selected initiatives, maintaining liaison with internal stakeholders within marketing, communication and other member-focused delivery teams in the design, development and implementation of product campaigns and awareness initiatives, and applying persuasive tools to influence and shape internal engagement in the end stages of product delivery.
• For selected initiatives, conducts one on one and group learning sessions resulting in knowledge transfer to external and internal stakeholders including identifying learning needs, developing learning outcomes, determining the best formal training approach including content and method, and ensuring learning has occurred through observation and informal testing.
• Participates as a contributing member of IaTS and other Agile teams engaged in the delivery of supporting technology systems where subject matter expertise in selected PBC products and services is required.

Ongoing Product Maintenance

• Monitors and maintains the performance of current products and services within the assigned area of subject matter expertise to ensure ongoing viability and to support internal and external end users by:
• responding to sales representative or other user feedback on issues or barriers encountered during the end-to-end product cycle and recommending options to aid in their resolution;
• for selected initiatives, creating TTPs to log product challenges and initiate action to correct product variances;
• creating tools to track product performance such as closed sales reports, analyzing product trends including sales turnaround times, length of time product sales remain in various stages of the sales process and options for improving cycle time;
• in consultation with Marketing specialists, and following product management approval, updating product documentation such as brochures and promotional materials, enrolment and termination forms, physician’s letters and training tools;
• maintaining a backlog of product enhancement work for prioritization by product management and business leaders.

External Partnerships

• For selected initiatives, coordinates individual aspects of securing new partnerships and maintaining existing partnerships with external vendors and specialty service providers supporting PBC products and services to ensure relationships deliver value to all parties by:
• coordinating meetings with potential partners once organizational leaders have determined the need for external support;
• researching and compiling background information on potential partners to determine match between business requirements and vendor capabilities for manager review;
• monitoring the status of existing service agreements to determine updating and/or renewal requirements, and advising senior leaders to initiate further action;
• in consultation with business leaders, receiving and responding to inquiries from partners, and building positive relationships through proactive communication.
• Maintains up to date knowledge in all PBC benefit lines, products and services including features, benefits, delivery channels and systems, work processes, user/customer interfaces, product pricing, marketing approach and overall competitive positioning within the marketplace. Maintains subject matter expertise in selected products and services. Stays abreast of enhancements in the application of the Agile methodology to PBC’s environment and organizational structure.
• Performs other assigned duties related to the provision of product management which do not affect the rating of the job.

Qualifications:

• High school graduation or equivalent.
• Completion of a Bachelor’s Degree in Business Administration (Marketing) or equivalent, from a recognized college or university such as Simon Fraser
• Minimum of 2 years of experience in a related position within an insurance or health care environment including the following demonstrated knowledge and skills:
  • Demonstrated proficiency in written and oral communication including making presentations to groups at all levels and preparing comprehensive business cases
  • Demonstrated critical thinking skills gained through the successful application of problem solving methods such as problem analysis, logic and judgement
  • Ability to plan, organize and follow through on commitments

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Together we can create a healthier British Columbia through teamwork, exceptional service and accountability that will help improve sustainable healthcare.

Please apply via our website this week at http://www.pbchbs.com/company/careers/

While we thank all applicants for their interest, only short-listed candidates will be contacted.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. PBC is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca