City : Waterloo

Category : Software & Systems

Industry : IT

Employer : BlackBerry

Worker Sub-Type:

 Job Description: 

Key Responsibilities:

System Installation & Maintenance

• Install, configure, and maintain Lenel access control systems, CCTV, and intrusion detection systems.
• Perform server installations, software upgrades, and system integrations for physical security platforms.
• Troubleshoot and resolve system issues to ensure optimal performance and uptime.

Project Design & Execution

• Contribute to the design and build of physical security systems for renovations and new construction projects.
• Develop technical specifications, layouts, and system architecture for access control and surveillance.
• Manage contractors and vendors during project execution and ongoing maintenance.

Operational Support

• Conduct site assessments and recommend improvements to physical security infrastructure.
• Maintain documentation of system configurations, upgrades, and maintenance schedules.
• Ensure compliance with internal standards, safety protocols, and industry best practices.
• Provide occasional on-call support for urgent system issues or incidents outside of regular business hours.

Travel & Field Work

• Travel to various sites as required for installations, inspections, and support.
• Safely work at heights and on ladders, adhering to all safety protocols and training.

Technology & Collaboration

• Utilize Microsoft O365 applications (e.g., Outlook, Teams, SharePoint, Excel, Word, PowerPoint) for communication, documentation, reporting, and collaboration.
• Maintain organized records and contribute to project tracking and reporting using O365 tools.

Qualifications:

• 2–5 years of experience in physical security systems, including:
  • Access Control Systems (Lenel preferred)
  • CCTV and video surveillance
  • Intrusion detection systems
  • Server installation and software upgrades
• Experience with physical security design and implementation for renovations and new builds.
• Proven ability to manage contractors and coordinate project timelines.
• Comfortable working at heights; certified in ladder safety and fall protection.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft O365 applications and environments.
• Valid driver’s license and ability to travel as needed.
• Willingness to participate in on-call rotation for after-hours support.

Preferred Certifications:

• Lenel Certified Professional (LCP)
• Ladder Safety & Fall Protection Training
• WHMIS
• First Aid/CPR
• Manufacturer-specific training (e.g., Axis, Genetec, Bosch, etc.)

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Scheduled Weekly Hours: