Operator
City : Montreal
Category : Regular Full-time
Industry : Finance
Employer : National Bank
The Central Operations Control team in the Operations sector, Delivery of IT security infrastructures and assets, is currently looking for two Operators. Our team is in charge of managing production, incidents and IT to IT requests.
Warning
A full-time day shift over 3 days Thursday to Saturday of 12,5 hours. (6:30 a.m. to 7:00 p.m.)
In compliance with all procedures and service agreements (SLA),
Your role:
Ensure close and constant monitoring of each application assigned to you
Rigorously monitor production work and report delays / errors
Perform requests from one IT group to another
Record incidents and problems using the tool provided
Ensure resolution of issues under your control as quickly as possible by contacting stakeholders and follow up or escalate where appropriate
Follow the procedures in place and improve them as needed
Follow the documentation in place and clarify it as needed
More specifically, you will have to:
Demonstrate a spirit of analysis and proactivity
Demonstrate interest / experience in task automation
Demonstrate an ease in communicating with your colleagues
Promote a high sense of team spirit
Have to perform / read / exchange in both English and French (international partners)
Internal requirements
We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.
Competencies required:
- Three-year college diploma or academic equivalent, related to the industry and three years of relevant experience
- Good spoken and written knowledge of French and English (advanced knowledge)
- Have a facility for multi-tasking
- Knowing how to combine performance and concentration
- Demonstrate qualities of teamwork
Your benefits:
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team?
Ready to live your ambitions?