Operations Project Administrator
City : Toronto, Ontario
Category : Hourly Temporary/Contract
Industry : Recruitment/Staffing
Employer : The Adecco Group
Adecco is currently hiring for a temporary, full-time Operations Project Administrator in Toronto, ON to work for one of our reputable clients. Get your foot in the door with our client, who values growth for its employees and has a friendly working environment.
Pay rate: Up to $24/hour
Location: Toronto, ON
Shifts: Monday to Friday | 8AM - 5PM
Job type: Temporary | Full time
Assisting special projects and regular operations and acting as an additional representative to each local U.S. embassy
Participating in the customer relationship management meetings while ensuring adherence to the contract and local laws
Working with local consular staff to understand service issues/improvements
Receive and Resolve level 1 complaints received from the Mission and provide solutions within the scope of the contract
Covering for greeters planned and unplanned absences as needed and receiving training in areas concerning US visa law
Ensuring contractual compliance, fraud prevention, and security procedures are being followed
Overseeing call center & helpdesk quality, perform quality control checks/call monitoring, etc.
Providing first line of support and training on greeter equipment issues (Tablets, printers, computers, etc.).
Preparing operational & quality reports and analyzing results and suggests continuous improvement measures
Bachelor's degree (in Business, Computer Science or Technology preferred but not required)
Minimum 1-year of working experience (customer facing preferred)
Must be fluent in English (speak, read, write) | French is an asset
Excellent communication skills and advanced Computer Literacy (MS Excel Formulas and Macros) is considered a plus
Self-starting individual with the ability to learn new skills management techniques and procedures
Must be able to obtain and maintain RSO local certification and/or US Department of State (background check)
Don’t miss out on this Operations Project Administrator job in Toronto, ON. Apply now and you will hear back from an Adecco Recruiter soon.