City : Montreal, QC, CA; Blainville, QC, CA

Category : Maintenance

Industry : Telecommunications

Employer : Rogers

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. 

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come. 

Come play a key role in building the future of innovation in Canada.
 
Are you up for the challenge and the fun? If so, consider the following opportunity:

The incumbent is responsible for maintaining and commissioning Rogers network elements and transport facilities within a defined area of the Rogers network to achieve optimum service levels for cellular and enterprise customers.

Responsibilities  Include:

• Respond to trouble reports of network problems by performing effective problem analysis, rapid troubleshooting diagnosis and prompt repair to ensure service restoral objectives are met.
• Coordinate with other Field Technicians as required to restore network problems
• Plan for and execute preventive maintenance routines to ensure network standards of performance are met.
• Perform rearrangement and changes on the network as directed by electronic work orders.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
• Participate in activities associated with network optimization and build activities.
• Follow the timeline and the escalation procedure.
• Maintain inventory of required parts and perform regular audits to ensure availability of parts.
• Document activities for future assessment analysis.
• Maintain current documentation of site status, complete trouble tickets, deficiency tickets, incident reports and other required reports.
• Install fiber optic cables associated to construction and implementation within new enterprise costumers

Qualifications:

• 2 – 4 years of telecommunication’s experience.
• Diploma/Certificate in Electronics from a technical institute.
• Knowledge of transmission equipment, microwave radio, fiber optic and multiplexer.
• Ability to work with minimal supervision.
• Must be able to demonstrate strong computer skills
• Proven ability to work in a fast-paced environment with shifting priorities.
• Demonstrated investigative, problem solving, analysis and troubleshooting skills.
• Strong interpersonal and communication (verbal and written) skills.
• Bilingualism: A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.​

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Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 74 boul. De La Seigneurie Est #8 (188), Blainville, QC
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 285280
 
Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology

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