City : Surrey, BC

Category : 3330-IT Technology Services

Industry : Education

Employer : Kwantlen Polytechnic University - KPU

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW:  NETWORK SPECIALIST

Reporting to Manager, End User Technologies, this position is responsible for providing technical support in the administration of the University’s computer/network systems.

EDUCATION AND EXPERIENCE

• Completion of a university degree in computing/networking studies, supplemented by 1 years progressive experience (or an equivalent combination of education i.e. diploma in computing/networking, industry recognized certifications, and experience)

Preference will be given to candidates who have the following:

• Minimum of 3 years’ work experience in identifying, analysing, diagnosing and resolving network/system problems. 
• Minimum of 1 years’ work experience with Active Directory, User and Group administration and Group Policy Management 
• Experience with supporting printing infrastructure including with print queues and knowledge of the Papercut Application.
• 1 to 2 years’ work experience with batch and PowerShell scripting.

QUALIFICATIONS

• Excellent time and task priority management is essential. 
• Excellent technical written & documentation skills are essential. 
• Good verbal, communication and well developed interpersonal skills are essential. 
• Proven ability to deal effectively with others and to handle unusual or unexpected situations. 
• Ability to work under minimal supervision, under own initiative and as an effective team member. 
• Ability to independently organize work to achieve predetermined goals and meet deadlines. 
• Experience in identifying, analyzing, diagnosing and resolving network/system and telecommunication problems. 
• Good understanding of provisioning accounts and resource access in Active Directory, Office 365, and local computer accounts. 
• Good understanding of Exchange Administration and Outlook client support, also SharePoint site, workflow and library development will be a strong asset.
• Thorough knowledge of Active Directory User and Group administration. 
• PowerShell scripting expertise is an asset 
• Thorough knowledge of computer/network system and telecommunication operations, including the ability to quickly grasp new concepts using new technologies. 
• Good understanding of Data Centre and Communication Room Operations. 
• Knowledge of telecommunication systems that includes MS Teams, Telax, VoIP and other voice processing systems. 
• Good understating of Cherwell day to day incident and problem management administration 
• Troubleshoot telecommunication systems for voice reliability and system errors. 
• Good understanding of Microsoft Windows operating systems will be a strong asset. 
• Good understanding of Information Security best practices is essential. 
• Coordinate and perform the day to day telephone/voice system/account administration in MS Teams

click here for a more detailed job description

*Salary Information

Annual salary increases are based on hours worked and anniversary dates

Why Join KPU?

• Recognized as one of B.C.'s Top Employers  
• KPU is committed to actively fostering an equitable and inclusive working environment
• Hybrid environment, flexible work around core hours
• Defined Benefit Pension Plan – Municipal Pension Plan 
• Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
• Maternity and parental leave top-up
• Generous vacation package
• Campus work environment, outdoor sitting areas and nearby walking trails
• Campus athletic and fitness centers with a variety of instructor-led classes
• Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester 
• Inhouse training and development
• Networking and social events such as KPU Day, Holiday Social etc.
• Intercampus shuttle
• Access to automotive, horticulture, brewery and other programs’ services
• Clubs: Jeopardy, E-sports, Ted Talks etc.
• Library and Bookstore (discounts)  
  **Benefits may vary if the position is temporary or part-time**

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.