City :

Category : Autre

Industry : Healthcare

Employer : GSK

Nom du site: Canada - Ontario - Mississauga, Canada – Ontario – Barrie/Vaughan, Canada – Ontario – GTA, Canada – Ontario – Hamilton, Canada – Ontario – Kingston, Canada – Ontario – Kitchener/Waterloo, Canada – Ontario – London, Canada – Ontario – Niagara, Canada – Ontario – Oakville, Canada – Ontario – Oshawa/Whitby, Canada – Ontario – Ottawa, Canada – Ontario – Peterborough, Canada – Ontario - Scarborough, Canada – Ontario – Windsor
Date de publication: Sep 24 2024

ViiV Healthcare is a global specialist HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk for, HIV. ViiV Healthcare is highly mission driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV.

Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV.  We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and working with communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care.  We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV Healthcare has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients.

Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV Healthcare isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV Healthcare, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.

Are you a highly experience Patient Support Lead with extensive troubleshooting and relationship management experience?  Are you looking to join a company where you will make a difference?  Do you thrive in environments where you take the lead and use your agile methodologies to deliver results? At ViiV Healthcare, we work for people living with HIV and the communities that support them. We are guided by our values of Respect, Integrity, Transparency and the Patient-Focus in everything we do.   

Job Purpose:

This is a senior field-based role that will lead the design, implementation, continuous improvement and performance monitoring of multiple Patient Support Programs (PSP) that will deliver on customer experience standards within ViiV.  In collaboration with global supply chain, you will develop wholesale distribution strategies for new product launches and act as primary contact with external vendor to manage wholesaler/distributor set-up, direct account policy and ongoing channel operations oversight.

With cross-functional collaboration with field and head office stakeholders; you will lead the conduct of RFPs to select optimal vendor partners that are aligned to our culture and can best deliver on our desired program experience/outcomes in a cost-effective manner.  In this role, you will be the voice of the customer throughout the design and implementation of the PSP through leading patient focus group discussions and facilitating workshop sessions at HCP advisory boards.

This role may be based out of our Ontario or Quebec locations.

Details (Your Responsibilities):

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following…

• Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met. Monitor and report KPIs for PSP and Specialty Pharmacy and work collaboratively with vendor partner to expeditiously manage any issues.
• Provide initial and ongoing training and education to field staff on PSP services and facilitate education of HCPs regarding program offering. Engage field staff in program design and as part of cross-functional team that will ensure program optimization over time.
• Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources.
• Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools.
• Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives. Continuously assess performance and program delivery against business needs. Identify external and internal factors impacting performance and develop a plan to address them.
• Collaborate with Commercial partner(s) to create patient services brand concept and value proposition through market research, as well as service branded education, program tools/forms, website etc.
• Ensure all patient services and specialty pharmacy services are compliant with all applicable laws, regulations, and guidance with policies and procedures.
• Provide strategic and tactical input to continuous improvement processes and development.
• In partnership with Market Access leads, troubleshoot payer-specific reimbursement challenges and support appropriate response strategy.
• Stay abreast of the changing conditions in market and product portfolio to ensure that all PSP and channel delivery services reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree required
• Minimum 5-8 years of PSP experience in a leadership role
• Strong executive presence to interact appropriately with all levels of the organization, both locally and above country.
• Ability to work independently and prioritize with minimal daily instruction
• Previous experience in launching and operationalizing PSPs
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally
• Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
• Knowledge and experience with specialty pharmaceutical distribution, including PPNs
• Knowledge and experience with Canadian payer landscape and reimbursement navigation for both public and private plans
• Experience implementing change strategy, helping teams navigate change and achieve sustainable performance
• Strong verbal and written communication skills are essential
• Excellent organization and multi-tasking skills
• Exceptional interpersonal skills and problem-solving capabilities
• Passionate about patient care and highly customer-centric
• Proven negotiation skills.
• Ability to work effectively across a matrix organization
• Ability to think strategically to improve current processes
• Ability to influence others, collaborate, execute, and accomplish goals within a matrix environment.
• Ability to travel (greater than 50%) with Valid driver license*

*This position requires the employee to drive routinely on Company business and allows for the provision of a company – leased vehicle. However, to be eligible for this position and a company vehicle, ViiV will need to obtain acceptable results from a license verification inquiry and drivers abstract review against its safe driver program requirements.
 

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• MBA or equivalent career experience in life sciences, medicine, or clinical research is preferred
• Experience in the pharmaceutical industrial would be an advantage

• While the majority of this role will be performed in English, French language ability would be an asset

** Please note: This is not a developmental opportunity as we require the incumbent to be highly experienced performing the above tasks.  Only candidates meeting the basic requirements will be contacted. In the event where the number of qualified candidates vastly exceeds the number of vacancies, the candidates’ leadership team will be contacted to help rank candidates. Only top candidates are to be interviewed.

#Li-GSK

ViiV est un employeur qui prône l'égalité des chances et s'engage en faveur de la diversité et de l'inclusion. Nous invitons toutes les personnes qualifiées à postuler à nos offres d'emploi. ViiV s'engage à tenir compte des besoins des personnes handicapées. Si vous avez besoin d'un logement à n'importe quel stade de la procédure de candidature ou si vous souhaitez plus d'informations sur nos politiques de logement, veuillez nous contacter à l'adresse canada-recruitment@gsk.com. Merci de ne pas envoyer votre curriculum vitae à cette adresse électronique et de postuler via la procédure de candidature en ligne pour ce poste.

En tant qu’entreprise axée sur la santé et la science, ViiV est résolue à suivre les recommandations énoncées par Santé Canada et à prendre toutes les mesures nécessaires pour aider à freiner la propagation de la COVID-19, ce qui comprend la vaccination contre la COVID‑19. Nous croyons fermement que c’est la meilleure façon d’aider à protéger ceux qui nous importent le plus : nos employés, les membres de nos familles et de nos collectivités, ainsi que les patients et les consommateurs que nous servons. À cette fin, nous avons pris une mesure de taille pour assurer la sécurité de nos employés pendant cette crise mondiale de santé publique.

Ainsi, seuls les employés entièrement vaccinés contre la COVID-19 peuvent se rendre à nos bureaux de Mississauga et de Laval (Montréal). De plus, tous les employés en contact direct avec les clients qui, dans le cadre de leur travail, fréquentent des établissements de soins de santé comme les hôpitaux, les pharmacies ainsi que les cabinets de médecins et de dentistes devront être entièrement vaccinés contre la COVID-19. Malgré ce qui précède, les employés peuvent demander une mesure d’adaptation pour des motifs liés aux droits de la personne, y compris des problèmes de santé ou des croyances religieuses. La santé et la sécurité de nos employés demeurent l’une de nos grandes priorités.

Avis important aux agences de placement ou de personnel

ViiV n'accepte aucune candidature référée par une agence de placement ou de personnel sur ce site. Toutes les agences de placement ou de personnel sont tenues de transmettre de telles références au Service des ressources humaines ou d'approvisionnement de ViiV pour obtenir préalablement une autorisation écrite lui permettant soumettre une candidature en réponse à une offre d'emploi de ViiV. Cette autorisation préalable est une condition essentielle à toute entente (verbale ou écrite) à ce sujet entre une agence de placement ou de personnel et ViiV. En l'absence de toute autorisation écrite en ce sens, toute démarche entreprise par une agence de placement ou de personnel sera considérée avoir été faite sans le consentement ou sans entente contractuelle liant l'agence de placement ou de personnel et ViiV. Le cas échéant, ViiV ne sera pas responsable de tous frais découlant de telles démarches ou de tous frais associés à quelque candidature qu'une agence de placement ou de personnel aurait pu afficher sur ce site.