Marketing Support Clerk, Northerntel
City : Timmins, Ontario
Category : Customer Experience
Industry : Telecommunications
Employer : Bell
Req Id: 408861
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Marketing Support Clerk
The Marketing Support Clerk 6 will report directly to the Product Manager, Branches. This position requires an innovative and creative mindset, marketing writing skills, in-depth knowledge of operations, and the ability to multi-task while demonstrating strong attention to detail. In this role, the successful candidate will be able to leverage their marketing skills to promote better understanding, and engagement with operational teams and internal partners.
Duties & Responsibilities
- Create and update communications and sales tools (including the intranet site and other documents) about offers and marketing programs for all distribution channels
- Coordinate and implement, with the help of business analysts, any changes to offers across the various systems
- Analyze internal reports and customer data to identify challenges and new opportunities
- Active contribution to the overall marketing cycle planning process
- Coordinate project tasks with the team and other departments (e.g. prepare brief for communications team)
- Effective communications, issues management and project progress reporting
- Responsible for building effective communications, managing complex or problematic situations and maintaining good documentation of project status
- Support the marketing team in various initiatives
Skills and abilities
- University degree with a specialization in sales or marketing is an asset
- Excellent organizational and time management skills
- Strong interpersonal and customer service skills
- Excellent verbal and written communication skills in French and English
- Excellent attention to detail, focus and follow-through required
- Excellent ability to prioritize workload
#indeed2023
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : New Liskeard || Canada : Ontario : Timmins
Flexible work profile: Remote
Application Deadline: 04/28/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, New Liskeard
Bell, one of Canada's Top 100 Employers.