City : TORONTO, CANADA

Category : Full Time

Industry : Financial Services

Employer : Laurentian Bank

Job Description

Seeing beyond numbersº
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits anywhere in Canada within Laurentian Bank.

Agile and flexible, Laurentian Bank is growing its Digital Operations Team. Reinventing the path, we are looking for a Senior Advisor / Manager. You are astute and from a unique background, able to orient yourself in everything Digital Operations, to grow and learn, to contribute. We are offering a wide variety of challenges and projects and are seeking this partnership with you, this essential mix of strategic thinking, heart and head.

#LI-Remote
#LI-MB1

Responsibilities

º Create, maintain, and prioritize digital product operational backlog. Conduct gap analysis to determine risk, operations gaps
º Collect and analyze a variety of data (e.g. industry, competitive, customer and stakeholder feedback) and with guidance, identify key themes and validate assumptions regarding operational execution, and support. Use data to validate product roadmap priorities to deliver maximum value for stakeholders & customers
º Write and groom user stories in a manner clearly understandable to product teams in support of operational goals
º Develop & apply a strong knowledge of our customers, our business, our competition, and the industry
º Contribute to development and pressure testing of product vision and strategy, with operational lens
º Help set up customer validation testing and discovery approach where appropriate for operational improvements
º Ensure digital products and capabilities are built to meet regulatory and operational requirements
º Drive reduction in operational issues, identify expense savings opportunities, and reduce mean time to resolution for outages

The Ideal Candidate is
º The ideal candidate should have experience working with Visa or other payment processing systems.
º The ideal candidate will be responsible for being deeply involved in end-to-end projects and collaborating with many internal teams.
º While prior project management experience is not a strict requirement, the ideal candidate should have experience with stakeholder management and collaboration.
º Experience with agile methodologies or practices would be helpful.
º The role requires strong leadership, presentation, stakeholder management, vendor relationship management, and operations leadership skills to work with various internal teams.
º The ideal candidate should be able to take on leadership responsibilities within the team.
º Qualities such as being a team player, adaptable, and able to work with others are highly valued.
º The ideal candidate should have a go-getter attitude and be willing to roll up their sleeves.
º The ideal candidate should be collaborative and possess excellent interpersonal skills.
º An emerging leader with a passion for building and enhancing digital capabilities geared to improving revenue growth and/or operational efficiencies
º Customer centric in their approach, ensuring that the customer is at the center of what they do
º They embrace problems, take ownership in an agile and lean manner to deliver positive business outcomes and realize outstanding performance.
º Are data obsessed and strive to use success metrics and generate insights to improve the experience, guide performance enhancements, and optimize results
º Excited and excellent at rolling up their sleeves
º Able to collaborate with diverse groups successfully under high pressure conditions
º Value oriented with strong quantitative reasoning and a track record for results
º Curious and passionate about learning, innovation, and continuous improvement
º Courageous, resilient, and an owner of problems through to resolution

Qualifications

º Knowledgeable about multiple functional areas such as Product, Operations, Risk, Incident Management, Finance
º Self starter possessing confidence and initiative; able to cope with changing and evolving priorities
º Data driven, with solid problem framing and analytical skills
º Strong interpersonal skills; you will need to develop and maintain productive relationships with other product owners, software and QA engineers, operations, and other internal key partners
º Strong quantitative reasoning
º Outstanding communication and presentation skills and is able to inspire the team and persuade stakeholders.
º Excellent leadership skills who puts the team first and is energetically collaborative.
º A deep passion for constant learning, agile and lean methodologies, and practicing relentless improvement

Your advantages:
º Direct experience in the financial services industry is an asset
º Experience building, designing, conceptualizing, or delivering digital products
º Your knowledge of the banking regulations and products
º Able to communicate visually

Job Requirements
º 4-6 years of operations experience, ideally in support of digital with a deep, holistic understanding of the digital user experience
º Familiarity with lean product management methodologies ideal, but not a requirement
º Risk management exposure in past roles

Additional Information

Equity, Diversity & Inclusion
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA
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