City : Toronto

Category : Tenant Engagement and Community Development

Industry : Real Estate and Rental and Leasing

Employer : Toronto Community Housing Corporation

Make a difference

Are you passionate about community engagement and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your leadership experiences to influence community growth?  If this sounds like your ideal career, then Toronto Community Housing is the place for you!  We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment. 

The Manager, Tenant and Community Engagement is responsible for the day-to-day operation of the local office and supervision of local team. They will work in close collaboration with other business units, Operating Units, community partners, and external stakeholders network to plan, develop, document, and implement the effective delivery of initiatives and programs that advance the corporation’s vision of creating healthy engaged communities through resident engagement.

The Manager, Tenant and Community Engagement leads staff in the delivery of community building programs in the areas of resident engagement, leadership and participation in governances and civic action; youth development; community economic development; city-building; and, and seniors’ support. The incumbent is responsible for a large portfolio of resident building with up to 260 diverse resident communities

What you’ll do

Engagement with Tenants and Community:

• Support the continued implementation of the Tenant Engagement System, its components and related TCHC strategies aimed at supporting the well-being of tenants and communities.
• Play a leadership role in the planning, delivery, and continuous improvement of engagement and community development strategies that strengthen tenant participation and leadership.
• Build and maintain strong partnerships with and provide support to tenant leaders and tenant-led groups, including responding to tenant concerns and issues as required with the goal of maintaining a harmonious environment for engaged tenants as well as TCHC staff.
• Ensuring clear, accessible and coordinated communications to tenants while analyzing tools and strategies to keep tenants engaged and communicate impact.
• Ensure consistent engagement practices and standards across regions, prioritizing equity, accessibility, and culturally responsive approaches, while using tenant feedback and collected to inform program design, service improvements, and policy recommendations, as well as to demonstrate the impact.

Planning

• Lead team’s planning process establishing objectives consistent with divisional goals and corporate strategic priorities, developing action plans, and assessing performance.
• Implement and monitor community development initiatives, systems, policies and procedures in a project management capacity as a key support to communities.
• Collaborate with inter-divisional management team to assist in the planning, development, documentation, and implementation of business plans, business cases, and initiatives as they relate to community engagement, inclusive of grants, sponsorships, funding, and employment opportunities.
• Provide expert advice, guidance and support to staff to support the Tenant Engagement System, including support to tenant leaders, tenant-led-groups, grass roots tenant initiatives, and issue-based groups.  
• Provide support and leadership to develop, implement, and explore options around youth strategies, seniors initiatives, economic development opportunities, green plans, and safety planning. 

Partnerships 

• Develop and  coordinate creative partnerships and joint service planning in collaboration with internal teams.
• Convene, guide, and coordinate team in the development of community development initiatives, activities, and projects involving external partners and stakeholders. 
• Act as a key liaison amongst local staff, community partners, elected officials, residents and others; serve as organizational lead at City-wide tables.
• Accountable for consistency and timely roll out of programs.

Leading Staff/Managing Resources

• Support unionized and non-unionized staff in a local team.
• Establish and facilitate interdisciplinary teams.
• Lead staff team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and take corrective action when needed.
• Ensure team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement.
• Manage local team resources ensuring effective and efficient use of resources.
• Prepare/monitor team’s budget and funding tied to special projects.
• Approve expenditures.
• Recruit staff, as required.
• Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourage innovation in others.
• Fulfil required human resource responsibilities including entering timesheets, managing staff schedules, addressing personnel issues as they arise.
• Respond to/assist with collective agreement grievances, as required.
• Identify risks and mitigation strategies.

Issue Management and Crisis Response

• Support crisis response at the local and corporate wide, including potentially rotate with other Managers and be on call and ready to respond to crises as they arise.
• Facilitate community meetings, mediate disputes between community groups.

Administration

• Review a large volume of emails a day, phone messages, and letters.
• Review, assess, and respond to requestst from tenants, partners, stakeholders, and other business units. 
• Support data collection and analysis. 
• Contribute to required report preparation and submission.
• Lead tenant communications including drafting, reviewing and approving copy.

What you’ll need

• College diploma in Social Work, Social Services, Health, Community Development or related field. A university degree in the previously mentioned fields is preferred.
• Minimum of 5 years of experience in Social Work, Social Services, Health, Community Development or social advocacy which includes operational planning, financial management, human resources management and project management (i.e. managing numerous projects simultaneously).
• Demonstrated experience working in organizations serving a diverse population (age, race, language, gender, sexual orientation, culture, and diversity).
• Demonstrated experience managing staff and leading, motivating, coaching and developing individuals and/or teams while supporting a learning environment.
• Previous experience in outreach or public engagement capacity.
• Knowledge of and strong experience with partnership development.
• Strong communication and problem-solving skills.
• Demonstrated commitment to customer service, innovation, creativity and quality improvement.
• Demonstrated ability to apply risk management methodologies.
• Demonstrated ability to network and build effective working relationships.
• Excellent organizational skills and methodological approaches to work.
• Excellent team building, problem solving and interpersonal skills.
• Ability to write reports and proposals using clear language.
• Experience working within a unionized environment is an asset.
• Ability to work flexible hours which may include evenings and weekends.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include an interview, written/practical test, and reference check. 

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