City : Toronto

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

We are seeking an innovative, results-driven, and experienced leader to manage our SPR Access Center of Excellence (CoE) team while embodying Product Owner competencies. This role will oversee a large team that supports comprehensive access management, with a focus on process consistency and digitization of workflows in Service Now. The successful candidate will have a deep understanding of Processes and Controls for system Access Management, preferably governed by Standard Operating Procedures (SOP) and Logical Access Security Directives (LASD).

Successful candidates are expected to be able to leverage technology to advance workflow automation and achieve optimal user experience for clients.  As part of the role, successful candidates should demonstrate strong understanding of Product Owner skillset, including strategic thinking, dependencies management and ability to build strong partnership with other teams in the organization.  They work closely within the team to ensure appropriate segregation of duties and responsibilities for smooth execution of day-to-day access management, in parallel with the modernization and optimization of the overall SPR Access Management workflow and processes.  The Access Manager/Product Owner will also be accountable for specific journey OKRs, based on the Access Team’s mission which focuses on consistency for Process and Controls.

What will you do?

• Determine successful team structure to support on-going access management operation and strategic access management modernization and optimization goals
• Set ambitious and clear vision for end-to-end adoption of ServiceNow for access management
• Ensure effective communication to stakeholders, the team, and the organization.
• Ensure processes align through the existing Access Standard Operating Procedures (SOPs) in accordance with the Logical Access Security Directive (LASD) across all areas supported by SPR Access CoE.
• Collaborate with stakeholders to ensure digital vision and products align within team strategy and requirements
• Prioritize items in the backlog and maintain backlog 3 to 4 sprints ahead of the team
• Prioritize design solutions towards streamlining process and enhanced user experiences.
• Utilize user experience knowledge to translate needs into stories and acceptance criteria for their team
• Determine end-to-end team output strategy from inception to production
• Simplify processes to ensure the development of common product solutions in alignment with LASD.
• Manage a team of System Access Analysts, focusing on career development, resourcing, and leadership support
• Oversee the annual and periodic reviews for business systems with restricted access.
• Develop and present team performance scorecards and insights to leadership and internal clients
• Be accountable for product-specific OKRs and communicate progress to stakeholders

What do you need to succeed?

• University degree or College Diploma (Business or Computer Science) or equivalent work experience
• Proven experience as Product Owner or in a role with similar duties and responsibilities
• Demonstrated leadership experience in managing teams
• Proficiency in MS applications: Excel, Access, Word, PowerPoint, Visio
• Experience in Agile methodologies, including facilitating Agile ceremonies and managing backlogs
• Strong leadership skills with the ability to influence others, especially across organizational boundaries
• Excellent analytical, problem-solving, and critical thinking skills
• Strategic vision to manage through various business and operational changes
• Exceptional communication and negotiation skills, able to adapt to different technical and business audiences
• Strong collaboration, listening, mentoring, and facilitation skills
• Excellent multitasking, prioritization, and planning abilities
• Flexibility and adaptability in ambiguous situations
• Customer service-oriented with a focus on delivering exceptional results
• Passion for challenging the status quo, finding new solutions, and driving out-of-the-box ideas
• Ability to navigate the organization at a senior level
• Skilled in handling change management

What will be nice to have:

• Strong technical aptitude and eagerness to learn
• Knowledge of access management, including provisioning and access-related audits
• Experience with Service Now or similar workflow management tools
• Ability to drive actions through data analytics
• Knowledge of various business systems used across Sun Life and supported by SPR
• Financial sector concepts and business environment knowledge

Unique Requirements:

• The candidate selected for this role is required to attain Canadian Reliability Security Clearance.
• To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

What’s in it for you?

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ‘thebrightside@sunlife.com’.

À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d’eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.

Échelle salariale:

Catégorie d'emploi:

Fin de l'affichage: