Manager, Strategy and Design

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City : Montréal

Category : Information Technology & Intact Lab

Industry : Insurance

Employer : Intact Financial Corporation

At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That’s why we are committed to building an inclusive and inspiring environment for all employees. 
If you are in need of a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Your Job

How do you imagine life at an insurance company - its people, its culture, its offices? We bet that if you swing by Intact Lab, you'll be in for quite the surprise! Located in the heart of downtown Montreal, the Lab is a digital innovation hub tasked with creating cutting-edge insurtech products that improve the lives of millions of Canadians.
The Lab merges the best of two worlds: the speed and culture of a start-up, with the resources and means of a large enterprise (you'll have access to all the tools you've ever dreamed of!). With a dynamic team, exciting challenges, beautiful offices, inspiring colleagues and a great work culture (we rank as one of Canada's top 100 places to work), Intact Lab offers an amazing environment to develop your skills and grow your career.
This is your opportunity. 
Hiring Manager: Mathieu Bellerive.
About youAre you a design and CX veteran passionate about digital, mobile and customer-centric transformation? Are you a proven people and project leader with a highly collaborative spirit? Do you thrive in facilitating creative innovation within large organizations? We’ve got the perfect opportunity for you!
RoleAs a Manager, Strategy and Design, you lead the design and transformation of our omnichannel client experiences. Leveraging Design Thinking methodologies, your team of researchers, designers and strategists collaborate with business peers to understand clients, craft experiences, excite colleagues and boldly pave the way to a more customer-centric future.
Your main responsibilities are:

Manage, mentor and inspire a team of design, strategy and innovation practitioners.
Lead UX, CX and service design to create value for clients and achieve business objectives.
Oversee the creation, optimization and/or transformation of customer journeys.
Draw, plan and execute roadmaps with business sponsors, product managers and agile teams.
Cultivate relationships with leadership that facilitate achieving customer-centric outcomes.
Train and empower peers with design thinking / innovation methods and techniques.
Organize and facilitate cross-functional research, ideation and (co-)design activities.
Share persuasive research insights that nurtures customer empathy throughout organization.
Develop deep market and industry expertise around customer journeys and product ecosystems.
Iterate towards solutions through prototypes, pilots and experiments.
Evangelize design thinking, promote best practices and contribute to thought leadership.
Manage budgets, recruitment and vendors.

Your Skills


Graduate studies in a management or design related discipline.
At least 10 years experience working in both agencies and in large companies.
At least 3 years of experience managing a team of designers as direct reports.
Mastery of research and design activities (personas, interviews, diary studies, service blueprints).
Curious, bold, empathic, and strategic mindset.
Excellent written and spoken communication skills.
Demonstrated initiative, negotiating and coaching skills.
Excellent time management and organizational skills.
Strong customer service focus.
You enjoy working in an inspiring and creative environment and having fun!

As a full-time employee your benefits include

A competitive salary.
An annual performance bonus.
A pension plan.
Flexible work hours.
Top of the line medical and dental insurance.
Modern offices in downtown Montreal (McGill metro) with a new MacBook Pro.
And many more benefits (gym refunds, paid conferences, etc.).

Closing Statement

A career in Insurance has never been this exciting.Evolving consumer expectations and technology have helped to shape a new vision for our industry – and we are leading the way. Our Technology teams are reshaping the way we do business and setting new industry benchmarks. Our Claims representatives are helping customers to get back on track after they experience a loss.  Our product teams are developing products that protect people and businesses so they can focus on what matters to them most. Our success story is written by our passion for living our values and creating a better tomorrow.  We’re re-writing the future of insurance - are you ready to be a part of the story?
Excellent benefits are offered: competitive salary, flexible benefits, flexible work arrangements, flexible leave, pension plan defined benefit, etc.
For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level.Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
This posting closes on March 29th, 2019.

Eligibility to work in Canada

It’s important that you are eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
Background ChecksPrior to receiving a job offer, you may be asked to consent to background checks if it’s a requirement for the role. These checks could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.

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