The Registrar’s Office (RO) is a large, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Registrar and Director of Academic Regulations and Services, the incumbent is responsible for managing and creating a highly effective customer service culture within the team that focuses on creating a positive experience for prospective and current students, parents, guidance counselors, faculty, and staff, while also meeting critical operational milestones.