MANAGER IT (Toronto, ON, CA, M5J 1E6)
City : Toronto
Category : Information & Technology
Industry : Government
Employer : City of Toronto
- Job ID: 51261
- Job Category: Information & Technology
- Division & Section: Seniors Services & Long Term Care, LTC Management Services
- Work Location: Metro Hall, 55 John Street
- Job Type & Duration: Full-time, Hybrid, Permanent Vacancy
- Salary: $122,305.00 - $163,639.00
- Shift Information: Monday to Friday, 35 hours per week
- Affiliation: Non-Union
- Number of Positions Open: 1
- Posting Period: 31-OCT-2024 to 14-NOV-2024
The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.
This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about driving operational excellence and innovation in a social services organization.
Specifically, the Manager IT is a leader who:
- Develops and implements detailed plans and recommends policies regarding program specific requirements.
- Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
- Directs/manages outside consultants when performing specialized technical services throughout various development phases.
- Develops, recommends and administers the Divisional operating and capital IT budget and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
- Manages the strategic planning of business information and process control technology-based solutions.
- Develops procedures and quality assurance measures to ensure that information technology, process control and telecommunication services are delivered to end-users.
- Manages the development and delivery of hardware/software-based business solutions to support the operational needs of the Division including the specification of functional requirements and the preparation and execution of project plans.
- Prepares and maintains an information and technology strategy and plan to guide/evaluate the development/requirement of new systems solutions and replacement or enhancement of existing systems in consultation with staff and management representatives.
- Manages research and assessment on application products and solutions, emerging technologies and including strategic studies and the acquisition of software systems based on Division needs.
- Develops and provides complex reports for use in forecasting trends and analyzing impacts and results.
- Compiles data and provides information to support senior-level decision-making.
- Ensures the Division has access to Departmental, Corporate and External IT applications and databases and appropriate systems, ensures same regarding infrastructure systems and resources and informs senior management in the Division of any changes in IT operations/availability.
- Assumes overall delivery responsibility for the Division's business applications, ensuring that these are developed/implemented, based on a set of published functional specifications. Assumes same for project and development methodologies, ensuring that applications are developed/implemented in a manner consistent with recognized best practices of the software industry.
- Supports the development of new project-based initiatives and ongoing maintenance and support of applications.
- Negotiates the acquisition of software products, technology products and services from external suppliers ensuring compliance with Corporate standards and monitors contract performance.
- Establishes agreed-upon project timelines/schedules based on the division's business priorities and strategic directions.
- Liaises with multiple partners in the planning for the acquisition/implementation of enterprise hardware/software systems. Works with Departmental, Corporate and Provincial counterparts. Consults with both staff/management representatives from the end-user community.
- Co-ordinates IT support to inter-divisional, Provincial and other organizations and implements policy/program initiatives.
- Represents the division/department in-house and outside, monitors industry and market trends in IT.
- Consults with senior management, evaluates the technology needs and market trends to ensure that funding is available to support the automation needs of the Division.
- Leads the Division in development and implementation of contingency planning to ensure timely client services due to unforeseen disruptions.
- Designs and implements Divisional security systems, computing and information asset management policy guidelines and procedures in accordance with Provincial and Corporate standards.
- Prepares business cases/cost benefit analysis.
Key Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field.
- Proven track record of success in developing and executing software strategies, driving process improvements, and delivering business value.
- Considerable experience leading teams in troubleshooting, diagnosing and repairing computer hardware, printers, configuration, software, operating systems and network connectivity.
- Considerable experience leading teams in configuring, supporting and troubleshooting mobile computing devices such as tablets, notebooks, smartphones and handheld devices.
- Extensive experience leading IT related projects/initiatives in a large-scale organization.
- Knowledge of project management tools for planning and implementing complex projects and packages.
- Experience with Divisional systems, including PointClickCare, GoldCare and QuatroTime , M365 or similar software is an asset.
- Experience in long-term care or other healthcare organization is an asset.
- Demonstrated leadership experience, with the ability to initiate and see transformations from inception, to empower and motivate teams, and drive results in a matrixed organization.
- Strong analytical and problem-solving skills, with a strategic mindset and a focus on driving continuous improvement and innovation.
- Highly developed interpersonal skills, human relations, communication, negotiation, conflict resolution, with the ability to interact and communicate effectively with all levels of the organization and to forge solid internal and external relationships.
- Demonstrated ability to manage staff including supervision, labour relations and performance development.
- Ability to thrive in a fast-paced, dynamic environment, with a high level of adaptability and resilience.
Please Note:
As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.