General Accountability

Reporting to the Head, Strategy and Foresight, the Manager, Fare Policy & Planning is responsible for the leadership of strategies, business cases and initiatives relating to TTC fare policy development and fare collection modernization.  This position will oversee the implementation of enhancements that will deliver value for money for the TTC and ensure that TTC customer fare policies and payment methods meet the highest standards of transit worldwide. As a change manager and strategic thinker who can develop concrete actions from policy goals, the Manager will work on delivering key projects within expected timelines to ensure strategies are fully integrated with the City of Toronto, Metrolinx and the neighbouring transit agencies. The Manager, Fare Policy & Planning will also lead the innovation and continuous improvement efforts for the TTC.

Key Job Functions

• Leads fare policy development at the TTC. 
• Responsible for establishing fare concessions (e.g. children, youth, adult, senior) and recommending fare changes as part of the annual operating budget process
• Responsible for proposing and monitoring the value of fare products (e.g. single ride, day pass, monthly pass, fare integration, new and innovative products, etc.)
• Responsible for establishing business requirements for fare payment methods (cash, farecard, mobile wallet etc.) 
• Responsible for monitoring the success of initiatives from concept to implementation based on in-depth knowledge of subject matter
• Leads the program management of TTC’s fare collection modernization, including the development and implementation of strategic initiatives with PRESTO or future vendor and delivering the desired business and customer outcomes
• Makes recommendations for policies and related activities to improve the customer experience and support key initiatives including the retirement of legacy fare media, Auditor General recommendations, and equity objectives.
• Key stakeholder in the development of the annual operating budget responsible for recommending fare policy and fare concessions.
• Supports the Head, Strategy and Foresight by working collaboratively with other TTC leaders to bring innovation, new business models and governance approaches to the Commission
• Works with stakeholders at PRESTO, Metrolinx, City of Toronto and other external agencies to ensure business cases and strategies are planned and integrated with approved plans
• Demonstrates the foresight to identify plausible alternative futures, including challenges and opportunities that may emerge in the future
• Serve as a catalyst for innovation and creativity, working collaboratively to harness ideas, incubate and pilot creative solutions to support multi-year strategic planning
• Coordinates the development of an internal framework aligned to operationally deliver and execute strategy (e.g. business planning, budgeting, performance management)
• Advances the integration of transit with external partners including fares and fare collection and new mobility.
• Responds to questions and inquiries from the Head, Strategy and Foresight and Chief, Strategy and Customer Officer in accordance with priority and established timelines
• Leads the successful development and delivery of projects, including, moving projects from the pilot stage to implementation, identifying and minimizing risks and issues, ensuring projects are approved by the Board, and working collaboratively with TTC staff and external partners. 

Skills

Education and Experience

University Degree in Planning, Engineering, Public Administration, Business Administration or related discipline; or a combination of education, training and experience deemed to be equivalent, combined with relevant work experience

• Knowledge of emerging best practice in strategic planning, innovation, digital payment and customer experience
• Thorough understanding of business case development and appraisal methods and techniques
• Experience of managing public consultations/engagement exercises with statutory authorities, developers and other interested parties
• Significant experience of working in a fast moving, sensitive political environment
• Experience of stakeholder management, dealing with large, high profile external organizations and complex internal relationships
• Experience in onboarding and managing consultants
• Strong ability to develop creative and innovation solutions and demonstrates the tenacity and resilience to drive change
• Excellent communication (oral and written) and interpersonal skills – including the ability to produce good quality reports, presentations and other material, conveying complex issues
• Demonstrated experience in managing consultants and consulting contracts.
• Excellent project management skills including budgeting, resource planning, performance tracking and reporting
• Ability to engage, collaborate, manage and influence key internal and external stakeholders at all levels