Manager, Digital Health
City : Toronto, Ontario
Category : Full time
Industry : Healthcare
Employer : Shoppers Drug Mart®
Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.
Location:243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
We are hiring for the role of Manager, Digital Health.
This role will report into the Senior Manager, Digital Health and support the execution of strategic and operational initiatives related to digital health integrations at Shoppers Drug Mart (SDM) and Loblaw (LCL) pharmacy locations. The successful candidate will scope, plan, and monitor these initiatives and build value for our customers, store teams and the enterprise.
Our team's goal is to empower Canadians to better manage their health through care delivery from their local SDM or LCL pharmacy team, and through digital tools that connect them to a broader network of care. Your work will enable key integrations within the PC Health platform. Collaborating with your peers on joint technology roadmaps, your work will be meaningful in improving customer’s navigation and access to care in ways that are measurable. This work will support the enterprise’s mission to connect patients and providers through an integrated network of healthcare products and services to deliver better health outcomes.
What you’ll do:
Lead day-to-day coordination and engagement of large cross-functional teams (IT, Operations, Professional Services), to implement plans for enterprise-wide projects resolving issues as needed
Help drive user acquisition and engagement with the PC Health Platform through product roadmap decisions, using customer insights and user feedback wherever possible.
Manage external vendor relationships and build detailed execution plans across the enterprise with key partners
Identify strategic and operational opportunities in the pharmacy and healthcare space and support build-out and implementation
Take ownership of driving business results of your portfolio including developing and leading programs and campaigns and meeting business goals
Become a subject matter authority on your portfolio, and provide guidance on business, professional and technical requirements to secure growth
Work with operations teams, store owners and pharmacy managers to ensure developed programs are effectively implemented
Interpret, analyze, and summarize data to report on key program metrics and results, including trends of growth drivers and barriers. You will apply these insights to make recommendations to support strategies and decision-making
Develop and refine use cases, opportunity assessments, financial models, and other related business planning material
Become the subject matter authority in new areas of healthcare innovation, as well as relevant industry developments
What you’ll need:
University degree in Business, Healthcare, Finance or Marketing; MBA or equivalent degree is an asset
General healthcare and/or Pharmacy experience is an asset
3-5 years of proven experience participating or leading large program rollouts and cross-functional teams in large enterprises; strategy, project management, program, and product development an asset
Comfort working with ambiguity, ability to multi-task, ability to be proactive and take initiative and work in a fast-paced environment
To be an innovative self-starter with the ability to identify and propose new ideas to drive portfolio growth
Excellent written and verbal communication skills to convey new concepts in a clear, stepwise and motivational approach
Strong project management skills and ability to work with various teams, often in a project lead role and across multiple provinces, detail-oriented with strong planning skills. Proficient in the use of Power Point, Excel, Word; experience with product management tools (Confluence, Jira etc.)
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:Full time
Type of Role:Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
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