Licensed Insurance Advisor, Home & Auto
City : MISSISSAUGA, Ontario, Canada
Category : Customer Service | Client Advice | Sales
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Help serve millions of Canadians in a meaningful role that also helps you balance work and life.
A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work.
What is the opportunity?
As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re calm under pressure, helpful and friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on solving problems and delivering an exceptional client experience. You will contribute to individual and team sales’ plans by being proactive with home and auto options, selling solutions and referring to partners—all from the comfort of home.
In your hybrid role, you’ll have the technology and tools to support you, so you can focus on doing what matters most—driving successful results.
You don’t have to have the perfect resume, just the right attitude and willingness to learn. RBC will support final candidates with writing the General Insurance License to build your expertise and advance your career goals.
We will be hiring multiple successful candidates from this requisition and look forward to reviewing your resume!
What will you do?
Provide insurance advice and solutions to clients based on their needs
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
Ensure clients are charged premiums that correspond with their risks
Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
Perform front-line underwriting of Home and Auto policies
Use procedures effectively and seamlessly during calls
What do you need to succeed?
Possession of the OTL license at time of application
Flexibility to work a variety of shifts as our center is open extended hours in order to better help our clients. The Home & Auto Advice center is open Monday – Friday, 8:00am – 8:30pm and Saturday 8:00am – 4:30pm.
Excellent oral and written communication skills
Ability to work in office in a hybrid capacity
Bilingual, fluent in French and English
Post-secondary education or the equivalent
Knowledge of insurance products (Home & Auto, Life, Travel)
Proven professional sales experience, and success in meeting and exceeding sales targets in a contact center environment
What’s in it for you?
Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.
Working with an award-winning team ranked the top dedicated sales agency in Investment Executive’s 2022 Insurance Advisor’s Report Card
A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
Flexible work arrangements and leaders who support your needs—both personal and professional.
An opportunity to have real impact on the lives clients and the communities you serve.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.