City : TORONTO, Ontario, Canada

Category : Technology | Analytics | Research

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

Distributed Messaging Technologies is responsible for providing software support for the suite of IBM MQ and IBM Integration Bus (IIB)/App Connect Enterprise(ACE) products globally across all RBC platforms. IBM MQ is a middleware product from IBM that runs on multiple platforms and enables applications to send messages to and receive messages from other applications. ACE/IIB allows business information to flow between disparate applications across multiple hardware and software platforms. IBM MQ and ACE/IIB maintenance and support responsibilities include the evaluation, installation, removal, upgrade, setup, configuration, and troubleshooting of the various versions of IBM MQ and IBM ACE across the enterprise. This position will be supporting these products specifically on the NonStop or Tandem (HP), Linux, AIX and Windows platforms.

What will you do?

• Lead in the building and maintenance of Messaging technologies on distributed platforms such as Linux, AIX, Windows and Tandem (HP).

• Implement testing, reporting, documentation, and other services, as required  

• Configure, Install and Upgrade of IBM MQ and ACE on distributed systems.

• Administer the MQ/ACE environments across the servers where the MQ/ACE products exists.

• Automation of certain manual process that are currently handled.

• Involvement in various projects, such as Audit and TSS remediation

• Determining and recommending performance improvements

• Provide L2/L3 support of Messaging technologies, including support to user community  

• Primary liaison between the vendor (IBM) and RBC for the Messaging technology products

• Maintain a very good understanding of supported technology as well as interfacing technology supported by other areas of RBC

• Effectively communicate complex technology subject matter and potential usage possibilities to senior management, peers and application development teams in RBC

• Ensure that instances of Messaging technology software is at an optimal release level and being involved, as required, to coordinate/perform upgrades

• Participate in OnCall routine when required 

• Flexible in workshifts between EST and PST.

What do you need to succeed? 
 

Must-have:

• Professional with a minimum of 6 years’ experience in I.T. support role

• Post-secondary diploma, degree or equivalent

• Experience with Linux, AIX, Windows and Tandem.

• Experience with administering/troubleshooting IBM MQ or ACE

• Experience in Scripting preferably Shell.

• Excellent interpersonal and highly developed communication skills (verbal and written)

• Capability to manage multiple priorities across a number of assignments and prioritize effectively

• Ability to resolve any minor conflicts/issues and escalate to others as appropriate
   

Nice to Have:

• Experience or understanding of IBM MQ, ACE, middleware technologies, and/or design techniques and tools

• Ability to script using shell, Python

• Previous platform experience

• Knowledge of domains, IP infrastructure, server operating systems, and domain registration standards, as well as an understanding of IT Standards, Methodologies, and audit requirement

What's in it for you?
 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

About RBC

Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran’s status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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