City : International - Various

Category : IO - Emergencies & Recovery

Industry : Civil and Social Organizations

Employer : Canadian Red Cross

Position: IT/Telecom Delegate

Type of contract: Temporary (Register ERU)

Duration: 4-6 weeks

Location:  International

Salary Band: $48,389 - $51,835 /year

An iconic brand and one of the most inspirational not-for-profit organizations on this planet – The Canadian Red Cross (CRC), is seeking an IT/Telecom Delegate to join our Emergency Response Unit team (ERU). You want to be part of the world’s largest humanitarian network? You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization that makes a huge difference in the lives of Canadians here at home and abroad. What are you waiting for? 

 At the Canadian Red Cross, we help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. All qualified persons, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace are encouraged to apply.  

A Health Emergency Response Unit (ERU) is a standardized modular package of highly qualified and trained personnel, equipment, and pharmaceuticals ready to be deployed to international emergencies on short notice. The IT/Telecom delegate, under the direction of the Team Leader or a designated management position will work in collaboration with other Movement Partners, delegates, national staff and volunteers, local health authorities and affected communities as part of a team within the mandate of the International Federation of the Red Cross and Red Crescent Societies (IFRC).

As IT/Telecom professional you will:

• Manage and co-ordinate the installation, maintenance, and repair of Information Technologies and Telecommunications systems for the Health ERU. Ensure that the ERU is properly setup, including commissioning and support of ERU-specific Laptops, internet connection, satellite phones, including training/refresher on proper use of the devices, solar and other emergency power systems, the assembly and operation of UAV systems
• Setup critical data and voice communications to National Office for the submission of basic e-mail and situation reports.
• Support, monitor, test and troubleshoot hardware and software problems. Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their support request
• Facilitate the reception of the equipment and maintain control over the existing stock of IT/Telecom equipment, including but not limited to the IT/Telecom kit deployed, in collaboration with the Logistics and Administration delegates
• Setup backup capacity and backup routine (NAS or other solution) to prevent the loss of operational data
• Ensure that adequate security protocol are in place to safeguard information
• Support the Host National Society in re-establishing their essential IT/Telecom capacity or developing additional capacity if relevant

What we are looking for:

• Bachelor’s degree in Information Technology, Electronics or Computer Science or equivalent work experience
• Ability to leave on mission on very short notice for 4-6 weeks
• Minimum of four years’ experience in the following core areas:
  • ICT telecommunications, IT Server/Desktop environments and frontline help desk response
  • Setup and provision of LAN and WAN network configurations in remote and often complex contexts
  • All types of Terrestrial, Wireless and VSat communications technologies
  • Land mobile radio systems UHF, VHF, HF both analog and digital implementations
• Minimum of one year experience in living or working in a cultural context other than their own and working in low-resource settings
• Fluent in English required with fluency in other languages, particularly French or Spanish, an asset

Working Conditions:

Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

The Canadian Red Cross is an organization guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.  

To learn more about Emergency Response Units, please visit the following link: http://www.redcross.ca/ERU