City : Toronto, ON, CA, M9W 1M7

Category : Business Services

Industry : Mining, quarrying, and oil and gas extraction

Employer : Shawcor

POSITION SUMMARY: 
Intermediate end-user support, computer support and networking support skills are necessary. Experience in a customer facing IT or engineering related company is preferred.

Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Skype for Business, and Desktop firewalls. Experience with HP desktops and laptops is a plus.

KEY RESPONSIBILITIES: 

• Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
• Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information.
• Participate in on-call rotation for nights and weekends.
• Support ongoing Infrastructure projects as needed and troubleshoot issues escalated from other IT Technicians.

QUALIFICATIONS AND SKILLS:

• 3-5 years of experience in a similar role.
• Associate degree, bachelor degree, or at least 1 IT Support Industry certifications.
• Must work well in a group as well as alone and unsupervised.
• Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
• Attention to detail and good time management is required to keep up with a high volume of support requests.

What Shawcor Offers

• We understand times have changed and so have we. Shawcor offers flexible work arrangements (where possible) to suit your needs
• We recognize your efforts in personalized and meaningful ways such as: Competitive salary, Incentive pay, Medical benefits, Retirement savings plan, Paid vacation days, Education Assistance Program and confidential access to our Employee and Family Assistance Program (EFAP)
• Participation in Service Milestone Awards and ongoing recognition opportunities
• Access to Mental Health support resources such as our personalized Mental Health and Wellness platform offered through Headversity
• Employees are provided with personalized opportunities to support interests and career development (including Global Career and travel opportunities)
• Commitment to continuously promote a diverse, inclusive and accessible workplace environment 
• Challenging and rewarding opportunities supported by training initiatives
• We value ESG at Shawcor through company events, including volunteering opportunities for employees, social gatherings, community engagement opportunities and team building exercises
• At Shawcor, safety comes first! We go the extra mile to ensure our employees are safe and healthy
• We’re working to create a better world. Join us!

What Shawcor Offers

• We understand times have changed and so have we. Shawcor offers flexible work arrangements (where possible) to suit your needs 
• We recognize your efforts in personalized and meaningful ways such as: Competitive salary, Incentive pay, Medical benefits, Retirement savings plan, Paid vacation days, Education Assistance Program and confidential access to our Employee and Family Assistance Program (EFAP) 
• Participation in Service Milestone Awards and ongoing recognition opportunities 
• Access to Mental Health support resources such as our personalized Mental Health and Wellness platform offered through Headversity 
• Employees are provided with personalized opportunities to support interests and career development (including Global Career and travel opportunities) 
• Commitment to continuously promote a diverse, inclusive and accessible workplace environment  
• Challenging and rewarding opportunities supported by training initiatives 
• We value ESG at Shawcor through company events, including volunteering opportunities for employees, social gatherings, community engagement opportunities and team building exercises 
• At Shawcor, safety comes first! We go the extra mile to ensure our employees are safe and healthy 
• We’re working to create a better world. Join us!

Shawcor is a growth-oriented, global material sciences company serving the Infrastructure, Energy, and Transportation markets.
Succeeding in our current markets and pursuing our growth vision is made possible by our people. In addition to intelligence, dedication and professionalism, we look for individuals who embody our values. These include integrity, execution and technology, with a foundation of accountability, respect and doing the right thing.       
Integrity is the foundation on which we were built. And it’s not just in how we operate—it’s behind every product we engineer. It’s part of every new project we take on. And it’s the promise that we give our customers.
At Shawcor, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!