The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.  

Zurich Canada is currently looking for a Client System Engineer to evaluates business problems and vendor packages and recommends best product to meet business needs. Implements, troubleshoots, and repairs personal computer systems and other peripherals; provides technical support for client operating systems and approved personal computer based applications; resolves issues and coordinates warranty work with vendors on all supported systems to ensure that all employees have the resources needed to perform their jobs.

Reporting to the AVP - IT operations. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.  

What you will do :

Evaluates vendor packages and recommends best solution to meet business needs.

Assembles, installs, configures, inspects, maintains and repairs personal systems, printer equipment, and other peripherals; troubleshoots network connections.

Consults with clients' area management regarding equipment problems or malfunctions.

Performs root cause analysis and resolves frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.

Evaluates in-house and third-party applications and supports their integration with Operating Systems.

Resolves issues working in conjunction with vendors, as required.

Develops and maintains instructional documentation.

If assigned to Software Distribution technical team, maintains and modifies Desktop images, Installers, and performs testing of distribution packages; stays current with the knowledge of software development life cycle and software distribution tools used in the department.

Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.

Prepare draft documentation for the accepted changes to IT procedures, to ensure they are up-to-date and reflect the new procedures, and that internal partners are in line with service level agreements, risk and compliance.

Look internally to research primary data sources, select relevant information, continually evaluate key themes in technology make recommendations to inform solution development in own area of IT.

Act as technical expert in a specific process or IT/Business area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers.

Provide specialist advice to address specific technical queries from internal clients and design/develop and deliver appropriate solutions, in line with Zurich´s policies and processes and regulatory requirements.

Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management.

Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues or escalate appropriately to manager, internal partners or external vendors.

Record and report core metrics, and ensure internal partners and vendors meet defined policies / service level agreements on information management.

Work with colleagues across the IT function to ensure plans are aligned to functional plans and policy.

What you bring to the table:

Job Qualifications 

Required:

Bachelor's Degree and 3 or more years of experience in the Desktop Support area

OR

High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area

 

Preferred:

Strong verbal and written communication skills
 

Our Culture:

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.  

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.  

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.  

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  

About Us 

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

Job Functions

Chez Zurich, nous sommes fiers de notre culture. Nous sommes passionnés par la diversité, l’inclusion, l’équité et l’appartenance (DIEA). Nous vous encourageons à vous montrer sous votre vrai jour au travail et nous voulons que nos employés soient le reflet des communautés dans lesquelles nous vivons et travaillons. Nos initiatives DIEA créent un environnement où chacun se sent bienvenu.

Notre culture favorise la collaboration et valorise la diversité de pensée. Nous apprécions votre contribution et nous nous efforçons de donner à nos employés les outils dont ils ont besoin pour avoir un impact.

Nous nous soucions du bien-être de nos employés et offrons un régime complet de soins de santé et d’avantages sociaux, avec différents niveaux de couverture pour répondre à vos besoins particuliers ainsi qu’une rémunération globale compétitive.

Nous comprenons l’importance de se reposer, de se ressourcer et de faire ce que l’on aime. Chez Zurich, tous les employés bénéficient d’un minimum de quatre semaines de vacances par an à cette fin.

Nous comprenons également que les employés ont besoin de s’absenter pour des raisons personnelles. Il peut s’agir d’un rendez-vous pendant votre journée de travail, d’une fête culturelle ou religieuse que vous souhaitez observer ou de temps libre pour vous concentrer sur votre santé mentale. Les employés de Zurich bénéficient de quatre jours de congé personnels par an qu’ils peuvent utiliser à leur gré.

Nous accordons une grande importance à l’amélioration continue et offrons l’accès à une vaste gamme d’occasions de formation et de perfectionnement.

Nous nous soucions de nos communautés, soit où nos clients, nos collaborateurs et nos actionnaires vivent et travaillent. Si nous pouvons être fiers de la contribution que Zurich apporte à la société par le biais de nos activités principales d’assurance, nous devons également redonner à la communauté par le biais de notre talent, de notre temps et de nos ressources.

Nous avons remporté de nombreux prix pour notre culture d’entreprise. Nous sommes fiers d’être l’un des meilleurs employeurs du Grand Toronto et d’avoir obtenu le prix 5 étoiles de Diversité, équité et inclusion d’Insurance Business Canada.

Faites bouger les choses. Relevez le défi. Soyez inspiré. Soyez soutenu. Aimez ce que vous faites. Travaillez pour nous. À propos de nous Zurich fait partie de Zurich Insurance Group, un assureur multisectoriel de premier plan comptant près de 55 000 employés à l’échelle mondiale qui sert ses clients sur les marchés internationaux et locaux. Depuis 100 ans, Zurich Canada est un assureur important au service de moyennes et grandes entreprises, dont des sociétés multinationales, dans le marché commercial canadien. Avec plus de 550 employés dans des bureaux partout au pays, Zurich offre la force mondiale d’un fournisseur d’assurance de premier plan, combinée à une connaissance approfondie des industries et des marchés locaux. Zurich Canada aspire à être le premier choix des spécialistes de la gestion des risques en tant que partenaire de premier plan pour les aider à relever les défis d’aujourd’hui et de demain en matière de risques. Pour de plus amples renseignements, consultez www.zurichcanada.com.