City : Montréal, QC

Category : Global - Technologies de l'information

Industry : Ingénierie

Employer : WSP

The WSP network team is a globally distributed team consisting of network architects, network engineers, and network administrators. The global network team are accountable and responsible for a dynamic, and rapidly growing global network comprised of over 1200 connected offices, over 17 data centres, and used by approximately 70,000 employees.

As a manager of the global network services operations team, you are responsible for day-to-day management of the globally distributed team of network engineers, and network administrators. Mentoring, motivating, and inspiring members of the team to fulfil the requirements of their role, achieve their objectives, and develop as individuals.  

Why WSP?

• We value and are committed to upholding a culture of Inclusion and Belonging
• Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• Our Hybrid Work Policy - a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done.
• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAreWSP

A day in the life:

• Conduct regular one-to-one meetings with team members.
• Engage in the performance management process for all relevant team members conducting regular performance reviews and completing an annual salary review.
• Set objectives for the team. Monitor the progression and completion of these objectives to ensure successful execution.
• Help team members build personal development plans, providing support where required for these to be achieved.
• Govern third party providers of IT services to ensure those services are being delivered according to contract and within SLA.
• Support the annual IT budget process by providing input and direction as it relates to network services.
• Review, prioritise and allocate team resources to incoming resource demand requests from the business and project management teams.
• Serve as a key escalation point for network operations and IT network delivery issues.
• Lead, mentor, motivate and inspire members of the network team.
• Identify standards and support the team when authorization for deviations from standards are needed.
• Review the effectiveness and efficiency of existing processes seeking for continuous improvement.
• Establish and maintain professional relationships with other internal departments and external third parties.
• Create and/or implement communication/training materials to be used by the team.

What you'll bring to WSP ...

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• At least 8-10 years relevant and practical experience in network engineering, and operations
• Experience working in a management or team leader role within network operations.
• Experience working within a large enterprise with a distributed workforce.
• Ability to convey complex or technical information in a manner that others can understand.
• Solid interpersonal skills, establishing rapport and working well with others.
• Ability to work collaboratively and influence across a matrix environment.
• Highly Organized, Attentive to Detail, and Coachable Excellent written and spoken English.
• Ability to manage individuals who are distributed geographically.
• Strong organization skills (set priorities, meets deadlines, multiple simultaneous projects) and excellent documentation skills.
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
• Demonstrated experience in understanding and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

#LI-GBL