City : Calgary, Alberta

Category : IT Infrastructure

Industry : Information Technology

Employer : Cognizant

IT Field Service Specialist (On-Site Level 2 Support)

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

What you’ll do

• Deliver Level 2 on-site support for hardware, software, and application issues.
• Set up and decommission workstations for user onboarding/offboarding.
• Handle IT asset inventory and coordinate asset deployments and disposals.
• Fix AV systems, meeting rooms, and surveillance equipment.
• Resolve ServiceNow incidents, ensuring SLA compliance and documentation.
• Provide updates, improvements and patches for PCs, local servers, and infrastructure.
• Collaborate on compliance, internal audits, and cybersecurity initiatives.
• Manage and maintain IT procurement, vendor management, and budget tracking.
• Contribute on local, regional, and global IT projects.

What you bring to the role

• Proven Level 2 IT support experience with expertise in imaging, deploying, and handling laptops and mobile devices.
• Proficiency in ITSM tools like ServiceNow and maintaining SLAs.
• Familiarity with IT asset management, updates, and patching processes.
• Deep understanding of compliance, audit preparation, and cybersecurity practices.
• Detailed focused with the ability to prioritise and collaborate across multi-functional teams.
• Outstanding interpersonal and problem-solving capabilities.

Working arrangements

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Calgary, AB.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.