Intern – Member Services, Quality & Risk, Training and Coaching (Winter 2024 – 8 or 12 months)
City : Toronto, Canada
Category : Member Services
Industry : Financial Services
Employer : Ontario Teachers’ Pension Plan - OTPP
The deadline to apply for this role is:
September 30, 2023The Opportunity
January 2024 – August or December 2024
Got a passion for learning, creating & communicating? In this role, you will support of day to day operations of the Training & Coaching team as well as various projects, including a new digital learning platform.
Who you’ll work with
Reporting to the Manager, Training & Coaching, you will work amongst a team of 8 experts in learning design, instruction, coaching & evaluation.
The Training & Coaching team provides support for Ontario Teachers’ Pension Plan-Member Services staff, including classroom & virtual training, documentation, issue investigation, hotline support, needs analysis, evaluation & coaching.
We train and coach a wide variety of topics from pension plan rules, legislation, administration and manual benefit calculations, to internal systems/applications, and plan member/employer experience.
What you’ll do
Communicate with key stakeholders
Support development of our digital learning platform
Convert content for digital delivery
Assist in the ideation, design and creation of e-learning solutions
Support development of taxonomy, documentation, best practices
Create / maintain documents & reports
Respond to inquiries from internal staff
Investigate / escalate complex issues
Assist in development / delivery of training solutions
What you’ll need
Pursuing a degree in Communications, Digital Design or other field with emphasis on creative content authoring, documentation, organization, communication and problem solving
Effective communicator (written and verbal)
Effective team player
Experience in research & analysis an asset
Visual and design skills
Comfortable with the use of new tools and technology
Open to working cross functionally and with individuals at all levels of the organization
Strong analytical and problem-solving skills and ability to distil insights, assess opportunities.
What we’re offering
An inclusive and welcoming work environment
Numerous opportunities for professional growth and development, including lunch and learns, networking and online learning through Degreed, which offers thousands of resources on various different subjects
Student-led team building events on a monthly basis
Several forums, including Employee Resource Groups (ERGs), for colleagues to connect, share ideas and build community
Discount programs including Edvantage and Perkopolis
Ontario Teachers' is a globally minded organization and we take pride in ensuring that the people we hire and the culture we create reflects and celebrates diversity of thought, background and experience.
If you require an accommodation for the application, recruitment or interview process, please let us know and we will work with you to meet your needs.
How to apply
Are you ready to pursue new challenges and take your career to the next level? Submit your application online at www.otpp.com/careers and apply to requisition #5288. The following documents are required to be uploaded with your application:
Resume
Copy of your transcripts
**Once your resume is uploaded, you may use the ‘upload’ button to attach more documents such as those required and outlined above.
**We encourage you to apply to your top 3 positions of interest but note that you will only be considered for 1 position at a time.
You will also be invited to complete a pre-recorded digital interview as part of your application. This portion of your application will take approximately 10 minutes to complete.
The deadline to apply for this role is September 29th, 2023.
Please note that as part of our eligibility criteria it is required you are available to begin on or before January 8, 2024 for onboarding and training purposes.
#LI-OTPP, #LI-INITIALS, #LI-Hybrid (as applicable)
What we’re offering
Numerous opportunities for professional growth and development, including lunch and learns
Student led team building events on a monthly basis
Employee discount programs including Edvantage and Perkopolis
Degreed: a digital platform that helps you quickly and easily discover, share, and track various learning resources — from courses to videos to articles and more
At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.
How to apply
Are you ready to pursue new challenges and take your career to the next level? Apply today! The following documents are required to be uploaded with your application:
Resume
Copy of your transcripts
You will also be invited to complete a pre-recorded digital interview as part of your application.
We thank you for applying, however, only those selected for a personal interview will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.
Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.
The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.
Functional Areas:
Administration
Requisition ID: