Intermediate Technician, Audiovisual and Educational Technologies (Evening)
City : Ottawa, ON, Canada
Category : Full time
Industry : Higher Education
Employer : University of Ottawa
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Duration in Months (for fixed-term jobs):N/A
Job Family:Technical Support
# of Open Positions:1
Faculty/Service - Department:Educational Technologies Specialists
Date Posted:February 29, 2024
Closing Date:March 18, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Hours per week:35
Salary Grade:UOITP Grade 8
Salary Range:$57,994.00 - $72,107.00About Teaching and Learning Support Service
At the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno-pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population. Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa. Our team is comprised of professionals in the field of university education and specialists in educational technology in an academic environment. The TLSS provides unique and essential content to the University of Ottawa.
Reporting to the Senior Technician, Audiovisual and Educational Technologies, provides advice and technical support services to end users in areas related to the installation, operation, access, security, maintenance and repair of all educational technology equipment and applications on campus, both permanent and mobile. This includes audioconference, videoconference, distance education, audiovisual and multimedia equipment, both on and off-campus. The incumbent provides these services in an effective and efficient manner that meets or exceeds established customer service standards in order to provide students and professors with a positive and productive learning environment.
*Hours of work: 2 pm to 10 pm
The position will remain posted until the role is filled.
In this role, your responsibilities will include:
- Diagnostic and Repair Services: Provide technical support to end users for all educational technology equipment and applications under the sector’s responsibility. Duties include: hardware and software configuration, calibration, cabling, repair, upgrades, on-site network image restoration, debugging, testing and maintenance. Manage and support clients’ needs remotely or on-site.
- Installation Services: Perform cabling and new equipment installations in classrooms and specialized facilities. Includes installations of various types of educational technology equipment used in a pedagogical setting, on or off campus. During repairs and installations, there is a frequent need to lift, carry and manipulate equipment. There are also frequent requirements to bend, stoop, climb large ladders and work in awkward positions.
- Client Support: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner, or provide alternate solutions; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.
- Monitoring and Maintenance: Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies, on and off campus, in order to provide a positive and productive learning environment and to protect the University’s computer network integrity. Ensure consistent accessibility to multimedia rooms by providing, monitoring and maintaining IP addresses, accounts and access codes/cards.
What you will bring:
- Knowledge of current educational technologies (including audio and videoconferencing, audiovisual and multimedia) and their applications normally acquired through postsecondary education or three years of pertinent experience;
- Several years of experience in providing technical support and training to clients, on site and remotely;
- A valid A+ Certification or willingness to obtain;
- Health and safety certification for construction and maintenance operations or willingness to obtain;
- Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility);
- Knowledge of audio-visual systems and devices; design, cabling and termination skills;
- Ability to work independently and in a team;
- Planning and problem solving skills;
- Ability to work under pressure, manage multiple priorities and meet strict deadlines;
- Ability to lift and transport objects up to 20kg;
- Bilingualism – English and French (written and spoken).
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact firstname.lastname@example.org to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.