City : Ottawa

Category : Temporary Assignment or Contract

Industry : Education

Employer : University of Ottawa

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities. 

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

Position purpose:
Reporting to the Supervisor, Awards:

Determines the eligibility of students for various financial aid programs and, in particular, those whose funds come from the tuition fee increase and the Ontario Student Initiative Trust Fund. Analyzes and evaluates applications for assistance (loans, bursaries, work/studies, etc.), calculates the assistance to be received and carries out file reviews following the granting of these funds. Advises and informs students about financial assistance plan regulations and budgeting. Ensures that the confidentiality of files, eligibility criteria and timelines are respected. As part of the Work-Study Program provides information and consultation services to employers and students at the University of Ottawa.  

In this role you will:

• Advise students, parents, academic stakeholders and the general public in person, by email or telephone, on available funding options to enable them to obtain optimal financial support. 
• Evaluate student applications by analyzing their academic records, resumes and other supporting documents and determine eligibility against the terms of reference dictated by the donors. Justify denials and advise on options, if any. 
• Manage student or prospective student applications for all academic divisions and ensure distribution to faculties, departments and scholarship committees. This includes managing the evaluation and submission process for nominated applications for provincial and national competitions. 
• Ensure that the various databases containing the terms of reference for all scholarships are kept up to date so that applicants have the correct information in relation to the eligibility criteria and are not misled. 

What you will bring:

• Post-secondary degree 
• A minimum of 2 years of professional customer service experience as a resource person. 
• A minimum of 2 years of experience in file analysis, interpretation and explanation of complex regulations and procedures. 
• Experience in inputting, analyzing and auditing student records. 
• Experience in administrative writing. 
• Demonstrated experience in the use of information management and database systems and various office software programs (e.g., client management system, external departmental database systems, student information system, etc.). 
• Knowledge of post-secondary education programs at the undergraduate and graduate levels and applicable regulations. 
• Knowledge of granting agency, internal, and departmental scholarship programs. 
• Ability to memorize and apply a variety of regulations. 
• Organizational skills, ability to work under pressure and meet strict deadlines. 
• Communication, interpersonal and problem solving skills while ensuring confidentiality of information. 
• Attention to detail. 
• Bilingualism (oral and written). 

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.