Interaction Quality Assurance Student – 4 Month Winter Term
City : Waterloo
Category : Software & Systems
Industry : IT
Employer : BlackBerry
Worker Sub-Type:Student (Fixed Term)
Today, BlackBerry® is a transformed company. We’re no longer about the smartphone, what we once did for smartphones is what we’re now doing for Enterprise of Things (EoT) – envisioning, enabling and securing new forms of communication that are connecting the business world in extraordinary new ways. We have the most complete and advanced end-to-end solutions to enable EoT, and our ideas lead the way in the hottest markets like cybersecurity, SaaS, neural networks and autonomous vehicles.
Today our software is trusted by the world’s most important organizations, including all of the G7, 16 of the G20, NATO, financial firms, healthcare providers and educational institutions. BlackBerry technology is further embedded in millions of ‘things.’ You can find BlackBerry in smart watches, medical devices, cars, trains, robots, smart meters, TV broadcast equipment, wind turbines, hydroelectric plants, pilot training simulators, mail-sorting machines and, of course, tablets and smartphones just to name a few.
Quality Analyst will be responsible for performing standardized quality control audit on process quality for support cases to ensure they meet established quality standards and monitoring key Critical to Quality performance daily. You are required to perform calibration test, maintain & audit records for ISO compliance and identify areas for quality control improvement in addition to participate and support Senior Quality Analyst in process improvement if required.
Location: Waterloo, ON
Length of Term: 4 Months
What you will do
Conduct quality audits on customer interactions
Provide feedback & work with Senior team for improvement
Perform calibration with Sr. Quality Team
Communicate changes to processes and quality score card
Excel, as well as data reporting
Database: Data Entry
Who we are looking for
Currently enrolled in post-secondary education in a related field
Experience with Coaching
Attention to Detail
Student Life at Blackberry
Growth Mindset: employees have access to skills training and professional development courses, mentorship programs as well as unlimited access to our on-demand learning platform.
Commitment to Wellness: employees have access to events that support physical, mental and financial wellness. We host wellness sessions, fitness courses, discounts to local gyms and offer a 24/7 Employee Assistant Program (EAP).
Highly collaborative teams and a supportive workplace environment, with organization-wide events and a student social committee.
Employee Perks: we have snack and beverage programs at all locations. Students also have access to discounts for local stores, transportation, restaurants and activities.
See more about the student program at BlackBerry over on our Instagram @BlackBerryStudentLife
Scheduled Weekly Hours:40