Interaction Quality Assurance Student – 4 Month Fall Term
City : Waterloo
Category : Software & Systems
Industry : IT
Employer : BlackBerry
Worker Sub-Type:Student (Fixed Term)
Today, BlackBerry® is a transformed company. We’re no longer about the smartphone, what we once did for smartphones is what we’re now doing for Enterprise of Things (EoT) – envisioning, enabling and securing new forms of communication that are connecting the business world in extraordinary new ways. We have the most complete and advanced end-to-end solutions to enable EoT, and our ideas lead the way in the hottest markets like cybersecurity, SaaS, neural networks and autonomous vehicles.
Today our software is trusted by the world’s most important organizations, including all of the G7, 16 of the G20, NATO, financial firms, healthcare providers and educational institutions. BlackBerry technology is further embedded in millions of ‘things.’ You can find BlackBerry in smart watches, medical devices, cars, trains, robots, smart meters, TV broadcast equipment, wind turbines, hydroelectric plants, pilot training simulators, mail-sorting machines and, of course, tablets and smartphones just to name a few.
Quality Analyst will be responsible for performing standardized quality control audit on process quality for support cases to ensure they meet established quality standards and monitoring key Critical to Quality performance daily. You are required to perform calibration test, maintain & audit records for ISO compliance and identify areas for quality control improvement in addition to participate and support Senior Quality Analyst in process improvement if required.
Location: Waterloo, ON
Length of Term: 4 Months
What you will do
- Conduct quality audits on customer interactions
- Provide feedback & work with Senior team for improvement
- Perform calibration with Sr. Quality Team
- Communicate changes to processes and quality score card
- Excel, as well as data reporting
- Database: Data Entry
Who we are looking for
- Currently enrolled in post-secondary education in a related field
- Customer Focus
- Experience with Coaching
- Attention to Detail
Scheduled Weekly Hours:40