Indigenous Student Services Coach (Appendix D/Temp. Assignment: July 2023 – May 2024)
City : Hamilton
Category : Full-Time Support
Industry : Education
Employer : Mohawk College
Status: Appendix D/Temporary Assignment: July 2023 – May 2024
Hours: Monday – Friday, 35 hours/week
Home Campus: Fennell
Rate of Pay: $28.56
Posting Date: June 29th, 2023
Closing Date: July 6th, 2023 at 7:00 pm EST
We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.
Mohawk College is currently recruiting for our next
Indigenous Student Success Coach
The Indigenous Student Success Coach reports to the Manager, Indigenous Student Services and is a part of the Indigenous Student Services team. In alignment with Mohawk College’s mission and values, the incumbent assists Indigenous students in navigating the processes and procedures at the College to ensure they complete all necessary activities needed during their academic career. The activities are primarily focused on the Indigenous Student Services Office and students, however the incumbent will be conversant and able to assist on all aspects of Student Services, depending on the needs of the student.
The duties of this position include, but are not limited to:
- Pre-scheduled coaching sessions – meeting with Indigenous students who have booked time with the incumbent;
- Drop-in coaching sessions – allotting time each day/week to meet with Indigenous students who arrive with questions who did not book a session ahead of time;
- Group coaching sessions – scheduling and promoting open sessions (or presentations) on a regular basis to groups of Indigenous students on timely topics;
- Alternative coaching sessions (email, phone or online) – providing coaching to Indigenous students (individual, group or drop-in) over the phone or using technologies such as conference calls, e-Learn, Skype etc. Session notes and data capture. Keeps consistent counts of advising and support activities and submits regular (i.e. monthly and annually) reports to management, as required.
- Knowledge of Band sponsorship processes, bursaries, financial aid
- Responsible for ‘direct service’ inquiries concerning Indigenous student services programs, procedures and processes, and making appropriate and timely referrals to areas of the College as needed, in alignment with the Mohawk Advising Model and professional standards of the International Coaching Federation (with a focus on explanatory-type coaching).
- Assists with backup support (i.e. running reports/templates, answering emails/phone calls, assisting with problem solving.)
Outreach and Integration in the Promotion of Indigenous Student Services’ Information, Services and Programs
- Prepares material, organizes and delivers presentations on services to students to community with the ISS team, and sometimes on their own.
- Responds to requests within the college community to promote opportunities and Indigenous student services programs by presenting to groups.
- Under the direction of their supervisor, ensures the current procedures for Indigenous students are accurate and reflected in practices within the Indigenous Student Services Office.
- Drafts menus or checklists of activities/processes for students to complete to begin their studies successfully, and submits to their supervisor for revision and approval.
- As required, develops and maintains up-to-date Indigenous student resource material (leveraging the online student portal when possible) for small-group sessions throughout the year.
- When necessary, updates documentation on practices/processes, in clearly outlined and straightforward print and online material, to staff E.g. Band sponsorship documents
- Engages and assists Indigenous students in programming that supports culture in Indigenous Student Success (in partnership with Indigenous programmer or SSA where identified).
- Engage and assist Indigenous students who are interested in forming an Indigenous Leaders Student group. Perform outreach with student group to bring awareness of student group and the Indigenous Student Services.
- Proposes and track engagement strategies and proposed timelines to increase Indigenous student engagement in Mohawk College and the Indigenous Student Services office and sometimes broader student community.
- Monitor and track proposed engagement strategies and timelines.
Provides User and Technical Expertise
- Utilizing both online and in person resources to ensure Indigenous students are completing the appropriate steps to navigate various applications and are supported as they start their academic career at Mohawk and as they transition out.
- Provides feedback, suggestions and recommendations for continuous improvements on current processes and ensures up-to-date procedures are in place including:
- Provides ongoing critiquing of the existing systems with the goal to reduce manual processing and enhance customer service.
- Recommends and develops, in collaboration with other partners, system and process enhancements to improve service to students.
- Support departmental workload redistribution during key times of the year and during employee absenteeism, ensuring that all areas of the office are covered in the most efficient way.
- Create packages for special presentation and mail out
- Prepares social media information and material for approval.
- Responsible for updating departmental manuals for all staff members.
- Completes assigned duties as required to support departmental operations.
Other duties as assigned.
The successful candidate will have:
- Minimum 2-year Diploma in Business Administration, Business General, Office Administration, Indigenous Studies or a diploma in a related field
- Counselling Techniques Certificate or certificate in related field.
- A minimum of 2 years of practical experience providing coaching/advising, including one-to-one and group/workshop formats within a post-secondary setting is required.
- Experience working with post-secondary students and applicants is strongly preferred.
- Demonstrated experience coordinating workshops, activities and managing projects.
- Demonstrated experience working with and supporting an Indigenous student/applicant population.
- Ability to positively relate to Indigenous applicants, learners, faculty, staff, administration and the general public in a variety of situations (one-to-one and groups) is essential.
- Ability to manage multiple student tasks, projects and issues at the same time.
- Knowledge or experience with project management would be an asset.
- Demonstrated intrapersonal skills and an ability to work effectively and positively in a team environment is essential.
- Strong communication and writing skills.
- Additional certificates or designations in Teaching, Adult Education or Student Affairs would be an asset.
- Knowledge of Indigenous community resources and Indigenous protocols, as well as Indigenous culture, beliefs and practices.
- Lived experience with Indigenous communities, culture, beliefs
· Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.
Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.
Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.
Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, S2LGBTQIA+ persons, and others who may contribute to the further diversification of ideas.
For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/