City : Vancouver
Category : Banking
Industry : Banking
Employer : Scotiabank
Requisition ID: 49313
Join the Global Community of Scotiabankers to help customers become better off.
DRIVE IS WHAT GIVES YOU THE CAREER ADVANTAGE
Are you looking for a dynamic workplace? A place where hard work and dedication are recognized on a daily basis? Do you want to work with a group of passionate and engaged individuals who make up the unique workforce at Scotia Dealer Advantage.
This position is for Scotia Dealer Advantage, a wholly owned subsidiary of The Bank of Nova Scotia. We provide dealers and customers alike with the advantages, strength and experience of Scotiabank, coupled with Scotia Dealer Advantage's industry leading Special Finance expertise and service.
Scotia Dealer Advantage is one of Canada's largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help them grow their businesses and serve their special finance customers.
Contributes to the overall success of the Income department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
-Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
-Contributes to loan growth and profitability by: verifying income details and documentation from Dealers and determining customer affordability according to established guidelines; comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer's employer(s) or customer; reporting and escalating any unusual occurrences or fraudulent activities in the verbal and written employment status and income verification process per established procedures; referring exception income situations to the Income Supervisor, Manager, or GRM ACE, as required for review and resolution.
-Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
-Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management -Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
-Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Educational/ Work Experience:
-Previous experience in a customer service capacity utilizing the telephone as the primary means of communication is preferred.
-Previous experience with the analysis of income and income sources is preferred.
-Knowledge of Microsoft operating systems including Word, Excel, Outlook and the Internet.
-Must be perfect bilingual (English & French)
Location(s): Canada : British Columbia : Burnaby
As Canada's International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
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